4/10 Regular
10 de septiembre de 2025
Cute but disappointed in service and room smelled
I booked this place for it's location, price and cuz it states "pets stay free" as we were bringing my husband's service animal (not considered a "pet" under the Americans with Disabilities Act ("ADA")) and my personal pet dog. Upon arrival, not only was the front desk clerk unfriendly, he asked how many people were staying in my room ("because you booked 1 king bed"). I thought that was strange since I already selected 2 occupants upon booking, plus it's not his business whether my guest and I sleep in 1 bed or 2. Then, when i asked for a 2nd room key for my husband, the clerk sighed like i was asking a difficult task. When we went to our room and noticed obvious signs saying "no pets" all over the property, I went back to ask the clerk if we were supposed to be in a dog-friendly room & somehow ended up in a 5-min back and forth go-nowhere conversation where he told me they charge $20/day extra for pets and I said their website says it's free and he said only if they're service animals and I said service animals are not pets, per the ADA. Anyway, i told him i won't pay the extra for my pet since their site says it's free. He finally gave in but that left a bad taste in my mouth. The property looked really cute and the room too (for a cheap place), but as soon as we entered we were bombarded w the stench of Pinesol & urine. Unfortunately, the urine smell didn't finally dissipate until around 3am after we left the AC on and had opened the window.
Liza
Liza, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
