I had several problems on this visit. First, I arrived around 7pm and found the office locked. A sign directed me to the motel across the street for check-in. When I went over there, no one was around except another guest who also needed to check in. I called the phone number for the office and finally reached the owner, who was not in the building. That was a lot of work to check in when I arrived at a normal time.
Second, I was only able to use the basic lock on the door. The deadbolt and doorframe were misaligned so I could not lock the deadbolt. The typical prong-and-hook latch that you see in motels was missing its hook part; it just had the prong sticking out from the door, but that is useless by itself. Between the lock problems and the fact that the door was not closed tightly, I did not feel secure and had to move a table in front of the door. The locks need to be addressed immediately.
Finally, the housekeeping staff made some missteps on the first morning (I stayed 2 nights). I had left something in the fridge that was gone when I came back that evening. Also, the floor had been cleaned somehow but not all of the cleaning solution was removed so the floor was wet and slippery. This was, of course, unexpected and particularly hazardous because it was near the door. It was still wet the next morning, too.
Finally, it’s advisable not to mention the guest’s specific room number if other guests are around, especially if the guest in question is a solo female.
