2/10 Mediocre
18 de julio de 2025
A nightmare experience – Avoid at all costs!
We booked this apartment in London for a family trip with young children, including one with asthma. What was supposed to be a pleasant stay turned into a disaster.
Upon arrival, we found a dirty, poorly maintained flat, completely unsuitable for kids. Dust everywhere, almost no ventilation, and a strong musty smell. On top of that, smells from an Indian restaurant below rose into the apartment, making the air unbearable.
The windows didn’t close properly, so we were exposed to constant street noise and couldn’t sleep. The apartment had no AC and poor insulation, so it was extremely hot, like an oven. We didn’t sleep at all.
The common areas were in a shocking state, dirty and rundown — it felt like a slum.
Worst of all, the apartment we got was NOT the one shown in the photos. Beyond being in terrible condition, it was simply not what we booked. The pictures online showed a clean, bright, modern flat. Reality was the opposite — false advertising.
We had to leave after one night and find another place nearby at our own expense. The managers refused any refund, even partial, so we lost many money for one horrible night.
This property is a scam. Avoid at all costs.
⭐ 1 star only because 0 doesn’t exist.
raphael
raphael, viaje de 4 noches en familia
Opinión verificada de un huésped de Hoteles.com
