No one at the front desk, when we arrived. Seemed like we were bothering front desk worker when we had questions. She was never at the front desk. Had to ring the bell every time. TV not working in room. They moved us to another room. The phone system would not allow us to call the front desk directly. It kept on putting us on hold. So, had to go back down to the front desk to tell them about the TV. Maintenance worker was very kind and accommodating. The cooling/heating air vent was confusing, because none of the buttons worked. Finally figured it out that the thermostat on the wall controlled the vent. Some instructions would have been helpful. The front desk worker at check out was very friendly, but we were not asked how our stay was. Overall, nice, clean room, Quiet place, comfortable, some nice staff, one front desk worker who needs to work on her people skills. Very good breakfast. Good variety.