4/10 Regular
13 de octubre de 2025
I was deeply disappointed by the way I was treated during my visit. I was told by the front desk that I could not enter the buffet area because of my service dog, and that I needed to wait in the lobby instead. I calmly explained that he is a trained service dog, wearing his vest and proper tags, but I was still denied access.
This experience was both embarrassing and discriminatory. I take pride in following all ADA regulations and always show respect for others and their establishments. My service dog, a 10-year-old Maltipoo, is trained to stay by my side at all times and provides essential assistance.
I truly hope this business takes the time to educate their staff on ADA compliance and service animal rights to prevent this from happening to anyone else. For transparency, I also have the full interaction recorded on my Meta glasses.
Crystal
Crystal, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com