These people run a scam, they let you reserve a room with a king size bed, what you get is a smaller bed, of course the moment you come into the room you have to go back to say there is a mistake, and the answer you get back is: there are no rooms with king size beds in the whole building. So it’s a scam.
Second, they give you a “suite”, which is build in a terrace, so the elevators don’t go there. You must walk the safety stairs to get there, just to find there are 2 suites in the middle of a gym and a “co-working area” (4 desks), with just glass doors between you and strangers and they tell, you can lower the curtains for privacy, it’s the most unprivate & unsafe room in a “hotel” we’ve ever been.
At least we got a “proper” room, but never the king size bed we had reserved.
You can hear everything, the walls are paper thin.
It’s a multipurpose building, not a hotel.
The hot water will be enough for 1 person, not for 2.
The lightning inside the room is bad, very dark at nights.
And pity for hotels.com that they cannot do anything to cancel and get your money back, once we found out they give out king size bed reservations not having one king size bed at all.
Read the small letters. There is a 35-40 dollar extra fee for cleaning, Which irritates you more as all the towels and bed sheets have yellow stains, the furniture is dusty, and you cannot tell straight away, but I cleaned the floor with a napkin to pick up something I dropped and it’s black full in dust.