8/10 Muy bueno
19 de agosto de 2025
Good not great
Generally a good experience with a few flaws. A lot of facts about the hotel work well but service is a little spotty.
Two examples came up: the first was that the roof deck area was not always open for breakfast. When I checked in they asked for an approximate time for breakfast which I provided. That time was within the roof deck's opening hours. I was not asked if I wanted indoor or outdoor. When I went to the roof to have breakfast I was told that I had to go downstairs as reservations had to be made for the roof breakfast (though no one was there). This was all just very strange - It's fine if there's a system but you need to tell people what it is.
Second example: My stay was on a whim because my train back to Barcelona was cancelled. As a result I only had my daytime clothes. Nothing too casual but more daytime than night time appropriate. When I came back from doing some exploring I thought to have a cocktail in the bar in the courtyard. Since I was coming from outside the hotel it was not immediately obvious I was a guest. The host gave me a sort of condescending sorry we don't have space at first. When I asked if they had any tables held for hotel guests the manner completely changed. They did not have anything outside so I ultimately skipped the drinks, but it rubs me a bit the wrong way when there's this sort of phoney exclusivity. Not very pleasant.
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Opinión verificada de un huésped de Hoteles.com
