Does Casa Velha do Palheiro, Relais & Chateaux offer free cancellation for a full refund?

Yes, Casa Velha do Palheiro, Relais & Chateaux does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Casa Velha do Palheiro, Relais & Chateaux?

Yes, there's an indoor pool and an outdoor pool.

Are pets allowed at Casa Velha do Palheiro, Relais & Chateaux?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of EUR 25 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is airport shuttle service offered by Casa Velha do Palheiro, Relais & Chateaux?

Yes, an airport shuttle is available. The charge is EUR 35 per vehicle one-way.

What are the check-in and check-out times at Casa Velha do Palheiro, Relais & Chateaux?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in is available.

Is there an onsite casino at Casa Velha do Palheiro, Relais & Chateaux?

No, this country house doesn't have a casino, but Madeira Casino (10-min drive) is nearby.

What is there to do at Casa Velha do Palheiro, Relais & Chateaux and nearby?

Have fun with onsite activities such as hiking, and practice your swing at the golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and soothe your senses in one of the 3 hot tubs. Casa Velha do Palheiro, Relais & Chateaux also has an outdoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Casa Velha do Palheiro, Relais & Chateaux?

Yes, Casa Velha Dining Room offers international cuisine and garden views.

What's the area around Casa Velha do Palheiro, Relais & Chateaux like?

Casa Velha do Palheiro, Relais & Chateaux is a short 5-minute walk from Palheiro Gardens and 14 minutes' walk from Palheiro Golf Club.

Casa Velha do Palheiro, Relais & Chateaux, Funchal: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Feb 15, 2023

A really enjoyable stay.

A relaxing and very comfortable stay with friendly staff in a great location.

John, 5-night trip

10/10 Exceptional

Mar 6, 2023

Enjoyable stay

Great stay. Staff were very welcoming and we enjoyed our meals in the hotel restaurant and in the clubhouse.

Alan, 2-night trip

4/10 Fair

Aug 24, 2025

Charming but not for rest

We split our stay in Madeira between two hotels, and this one was by far our least favourite. The good points: charming property, the gardens are massive and beautiful, the grounds spacious, the rooms very large, and the outdoor pool and spa was lovely. The downsides, however, the rooms were very poorly soundproofed, and with many young children and babies staying, one night we could not sleep at all with a baby crying next door. This hotel is clearly aimed at families with children and is not suitable for adults looking for rest. Unless they limit the presence of children, I would strongly advise couples to stay elsewhere. The restaurant was fine but nothing special. Location is not ideal, the hotel is reached by a narrow, steep one-way road, which added at least fifteen minutes to every trip on the island.

3-night trip

8/10 Very good

Sep 1, 2024

Das Frühstück ist maximal einem 3 Sterne Hotel würdig!!!!!

Rainer, 11-night trip

10/10 Exceptional

Aug 19, 2024

Amazing location, relaxing and perfect for a few rounds of golf…staff brilliant

Neil, 9-night trip

10/10 Exceptional

Aug 17, 2024

Beautiful safe haven!

This was a wonderful haven after my flight was cancelled due to high winds. The bedroom and bathroom were so spacious and service so attentive. Happy memories of eating a delicious breakfast on the lawn in the sunshine then going to the gym, sauna, indoor and outdoor pool!

E, 1-night trip

10/10 Exceptional

Jul 20, 2024

Ein wundervoller Ort zum Entspannen und Geniessen

Cornelia, 1-night trip

10/10 Exceptional

May 3, 2023

Great place for a sneaky breakaway

The hotel in itself was excellent. Reception could not have been more helpful. The room was large and comfortable, I would have liked a view but in the block we were in that wasn’t possible. Kettle tea coffee etc was not normally provided but when requested was provided. Any issues such as the safe being temperamental were dealt with really quickly. Breakfast superb, eggs cooked to order. Dinner in the main restaurant was overall good, we had one problem with a meal that was dealt with by the fabulous maitre d to our satisfaction. Pool and spa lovely.

Neil, 4-night trip

10/10 Exceptional

Jan 8, 2023

Location spettacolare, inserita in una grande tenuta a pochi chilometri da Funchal. Ottimo servizi, ottimo ristorante

10/10 Exceptional

Sep 13, 2022

A lovely location, incredibly relaxing

Robert, 7-night trip

10/10 Exceptional

Jun 27, 2022

A unique property

We had a lovely stay at Casa Velha do Palheiro. It is a beautiful property, the gardens being the highlight. Gorgeous, well-kept and quiet. A privilege to spend time there. Staff is very polite and competent. Rooms a tad tired, but we were told they are being renovated. That said they are still very clean and comfortable. All in all, we had a great deal and a memorable stay.

Maria, 6-night trip

10/10 Exceptional

Jan 6, 2022

Stylish retreat in Madeira

Superb property in the middle of gardens overlooking the city of Funchal

Frederic, 1-night trip

6/10 Good

Sep 14, 2021

Old fashioned/dated and Golf not in good condition

The hotel is beautiful on first sight and is a really cute setting. However, the rooms are very dated with few modern amenities. It would be very good for those looking for a bit of nostalgia but not as a getaway with modern conveniences . Long way out of Funchal at a cost of €20 to get to the centre which makes it 40 both ways. What is more, the food is very expensive as I think they know they have a captive audience, and the choice of dishes is quite limited. My partner is a vegetarian, and there is almost no choice on the menu. The gardens are stunning and beautiful to walk around. As I am a golfer, I’d say one needs to be cautious if going here for golf. Whilst the course has an amazing view, the condition itself is that of an average municipal course in the UK. With the price of €110 per round it’s way overpriced and awful value for money.

William, 2-night trip

10/10 Exceptional

Aug 20, 2021

Lovely Estate, great hikes, spectacular landscapes and garden. Very quiet and relaxing, helpful staff that arrange activities around the island. Great breakfast, not so great lunch options. Spacious Rooms, nice touch with VIP perk: local cake and Madeira wine. Bathroom bit dated: shower leaked water all over it. Would stay again? Probably

3-night trip

10/10 Exceptional

Jul 25, 2021

This hotel was excellent the staff were very friendly and helpful especially Sonia on the reception desk. She helped us so many times including sorting our Covid-19 test. The only thing we didn’t like was the evening meals because it was not what we liked to eat! That was okay we used to visit different ones in Funchal. The rooms were clean and bright would visit again

Elaine, 7-night trip

8/10 Very good

Dec 29, 2020

Ok. Ma da un 5 stelle cu si aspetta di piu’

Bella struttura immersa nel verde e vicino al campo da golf. Possibile fare lunghe passeggiate anche se non segnalate. Infatti rischi di finire nel bel mezzo del campo da golf ed è pericoloso. Ci hanno fatto upgrade in stanza piu nuova e piu grande con vasca e doccia anche se senza bidet. Doccia perdeva acqua e allagava tutto il bagno. Per covid sauna e chiusa ma si puo usare poscina outdoor e idromassaggio ma ambiente non e riscaldato perche le finestre devono stare aperte per normativa covid. Consigliamo di tenere chiusa tutta la Spa Buona la colazione con prodotti freschi e preparata al momento Personale gentile. Stanza pulita e spaziosa. Letto comodo

Alessandro, 3-night trip

8/10 Very good

Jan 8, 2020

Schönes Hotel mit einigen Kritikpunkten

Sehr schönes Hotel, tolle & ruhige Lage. Einzige Lärmquelle sind die Zimmertüren, welche praktisch nicht leise zu öffnen / schliessen sind.. Empfang sehr freundlich und zuvorkommend. Restaurantangestellte leider nicht alle motiviert & freundlich. Getränkekarte der Bar dürfte reichhaltiger sein. Speisekarte im Restaurant nebst Daily Menue ebenso; mehr Auswahl wäre top. Shuttle nach Funchal 2x am Morgen ist nicht ausreichend. Ebenso Shuttle Service vom Clubhouse zurück ins Hotel: am Abend um 18h der letzte! Wer im Clubhouse zu Abend isst muss ins Hotel laufen! Zimmerausblick irreführend: hatten zum Golf Course gebucht und schauten direkt an eine Mauer. Zimmerwechsel zwar möglich nach einer Nacht, aber wirklichen Blick auf den Golfplatz hat kein einziges Zimmer. Dasselbe mit Gartenblick; schade!

Peter, 7-night trip

8/10 Very good

Oct 5, 2019

Netheid kamer is minder. Reeds 2x gebleven in vergelijkbare quinta jardins do lago en dit hotel is onvergelijkbaar qua netheid en vriendelijkheid van personeel. De Jardins do Lago is dan ook wel echt uitzonderlijk te noemen. Zelden zo een goed hotel gezien met zo een gedreven personeel. De Casa Velha do Palheiro heeft het van zijn prachtige ligging, accomodatie en nabij gelegen park. Personeel is ok maar zeker niet op niveau van het ander genoemd hotel. De kamers waren qua faciliteiten ok maar ook niet op niveau van de jardins do Lago. Bijvoorbeeld verschillende spinnenwebben in de kamer. Zelfs 5 kleine spinnen moeten doden bij ontvangst kamer. Is geen ramp en het is logisch bij een hotelkamer die zich meer in de natuur bevindt maar achter de tv bijvoorbeeld was volgens ons zeer lang niet gepoetst. Groot spinnenweb met spin erin. Ook bijna geen sponcontacten om gsm e.d..op te laden. Beide lakens waren niet helemaal proper. Het andere hotel had bijvoorbeeld usb aansluiting langs nachtkastje. Algemeen zou ik dit hotel een 7 a 8 geven en allicht voor golfers eerder aanbevelen maar voor mensen die zoals wij, louter voor wandelingen daar waren, zijn er betere alternatieven. De spa niet gebruikt maar wel bezocht. Ziet er wel topklasse uit.

Elke, 2-night trip

8/10 Very good

Sep 30, 2019

Great location to relax in with excellent facilities and gardens Service from staff was great and food to a high quality, as a vegetarian was able to get evening meals cooked especially for me.

10-night trip

10/10 Exceptional

Sep 20, 2019

Superbe !

Des prestations sans nul doute à la hauteur d'un 5*, le cadre, le service, le petit déjeuner délicieux, le dîner (gastronomique), tout était parfait

eric, 3-night trip

10/10 Exceptional

Sep 15, 2019

The quiet peaceful hotel and the beautiful gardens are unique. Would thoroughly recommend a stay even if you are not a golfer.

5-night trip

10/10 Exceptional

Sep 1, 2019

remarques générales

Nous étions situés au RDC, avec un petit jardinet, sans vue golf (alors que j'avais commandé avec vue sur le golf ou sur le jardin). L'hôtel est entouré de jardins remarquables sur plusieurs hectares (donc trés calme et reposant). Il est accolé à un golf. C'est incontestablement le point fort de cet hôtel. Il y a peu de bruits superflus. Le restaurant de l'hôtel est trés bien (celui du golf nettement moins - il n'a aucun intérêt sauf pour le coucher de soleil). Le personnel est attentif. L'hôtel est relativement bien tenu (surtout l'intérieur de la bâtisse principale), même si son côté surrané pourrait gêner certaines personnes. Nous avons regretté l'absence de fonctionnement du spa et des services y attachés (pas de compensation spontanée). Les services proposées n'étaient pas toujours fonctionnels. A noter que la piscine extérieure ferme à 18H00 et que l'hôtel est situé à l'extérieur de la ville (20'), qu'il faut une voiture pour s'y rendre même si l'hôtel possède une navette et qu'il faut savoir conduire en l'état de routes extrêmement abruptes et tortueuses.

Philippe, 7-night trip

8/10 Very good

Aug 17, 2019

Beaucoup de charme, un jardin magnifique. Petit déjeuner copieux et de qualité. Personnel disponible. Dîner au restaurant très cher pour la qualité et l'originalité des plats mis à part les plats "signature" du chef qui étaient recherchés. Pas de carte en français. Du bruit à certaines heures car nos chambres étaient situées au-dessus de machines (Lave-linge peut-être). Besoin de demander quelques réparations sur la robinetterie de la salle de bain mais service réactif. Accès peu aisé en raison des routes abruptes et sinueuses ce qui rend le centre de Funchal éloigné de l'hôtel. Bonne adresse pour qui recherche le calme et le charme loin des standars de l'hôtellerie classique.

6-night trip

10/10 Exceptional

Jun 16, 2019

Erg prettig hotel in een prachtige rustige omgeving, direct naast tuinen en een mooie golfbaan. Ik zou altijd half pension nemen hier, goed eten, goede variatie

7-night trip

10/10 Exceptional

May 23, 2019

The house is unique in that it is situated in the beautiful Palheiro Gardens. One could spend a whole day relaxing and ambling around looking at the beautiful flowers and trees. Breakfast provides a wide choice from which to chose and with eggs and omelettes cooked to order

7-night trip

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