Does THE FACE Style Hotel offer free cancellation for a full refund?

Yes, THE FACE Style Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at THE FACE Style Hotel?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 10:00 PM.

Is parking offered on site at THE FACE Style Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at THE FACE Style Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge.

What is there to do at THE FACE Style Hotel and nearby?

THE FACE Style Hotel has an outdoor pool and a fitness center.

Are there restaurants at or near THE FACE Style Hotel?

Yes, there's an onsite restaurant.

What's the area around THE FACE Style Hotel like?

THE FACE Style Hotel is in Golden Triangle, a short 4-minute walk from Bukit Nanas Station and 15 minutes' walk from Petronas Twin Towers.

THE FACE Style Hotel, Kuala Lumpur: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Jul 28, 2025

Very professional and efficient!!! Best hotel!!!

Ruben, 4-night trip

10/10 Exceptional

Nov 21, 2024

Toller Pool am Dach :)

Gerald, 3-night trip

8/10 Very good

Jul 13, 2025

Property was good but service was lacking. Lobby was always packed and staff were a little inexperienced. Rooms were big and clean. Lifts were an issue as we had to wait at least 4nto 5 mins for a lift to go down and tge pool area on level 51 was beautiful but packed at all times and the water was a litle cloudy. Overall a good stay but just need a little management improvements

Mavinder, 5-night trip

10/10 Exceptional

Nov 10, 2023

Very comfortable, extraordinary view, fantastic swimming pool.

rikko, 1-night trip

10/10 Exceptional

Mar 18, 2023

Need to walk for food

A bit hard to find food on foot nearby but its an overall good hotel to stay. Clean

2-night trip

10/10 Exceptional

Oct 2, 2024

we were stranger and did not know what to expect... but the hotel accommodation and concierge staff made us feel safe and at home. imagine travelling for a vacation for 12 of your family...on a DIY arrangement. stressfull right! but with the staff of The Face Style Suites made it stress free...they were able to address my question and the service is beyond what we imagine. VIP at a low cost price.

Lawrence, 2-night trip

10/10 Exceptional

Jul 28, 2024

We stayed at the face july 2024. The appartment was very good and clean. Beds were made every day. Location is very convenient for main atrractions in KL. Always a taxi just outside the hotel. THE POOL - is superb. Really infinity with the most insane view. Really dont think you get it better KL. In daytime not too many people, in the evening quite crowded for phototaking. But its understandable cause its so beautifull. Breakfast good. Station where they make eggs the way you want. All in all - very recommendable especially for location and an insane beautifull rooftop pool.

Peter, 3-night trip

6/10 Good

Jan 8, 2025

Stayed in a suite for 3 nights. The rooms looked great and were very clean. There was a nice pool and deck on the top floors with a good view of the Petronas towers. While the whole vibe of the place was upmarket, the suite lacked some basic amenities. No "do not disturb" signs (the other rooms on the floor had an electronic display for it, but not the one I was in with my family). A washer-dryer but nowhere to hang the clothes. Big closets but not the most convenient for hanging up our clothes. A lack of hangers for towels and clothes in the bathrooms. A single remote controller for all 3 ACs in the suite. While I'm all for economizing on the amount of plastic used in remote controllers, it's a little annoying to go from room to room to change the temperature setting. And the "influencers" on the top floors gumming up the works. I suppose there is no getting away from them anywhere...

Deepak, 3-night trip

10/10 Exceptional

Oct 30, 2025

The 2 bedroom apartment was fantastic. I only wish we stayed longer.

Rachel, 3-night trip

10/10 Exceptional

Jul 27, 2025

Maravilloso

Estupendas vistas. Muy recomendable la suit.

EVANGELINA, 3-night trip

8/10 Very good

Jul 21, 2025

Don't expect luxury service

Beautiful room but service was horrible. Meant to be luxury hotel but no one offered to take our bags, room service was cash only (?!), they demand a room inspection before you leave even though you put down a deposit. Hotel lobby was chaos and doesn't give the atmosphere of 5 stars, the lifts are really slow.

Yana, 2-night trip

10/10 Exceptional

Jun 19, 2025

Large two bedroom two bath room. Staff was friendly and helpful. Our room, on the A side didn’t have a great view, but up on the top floor you can see the KL skyline. Room came with a combo washer/dryer which was beneficial to have.

Nicholas, 4-night trip

6/10 Good

Jun 9, 2025

Riesiges, tolles Zimmer. Einen Tag kein Zimmerservice / kein Handtuchtausch, obwohl wir das Personal auf dem Flurc extra angesprochen haben. Insbesondere auch wegen kleiner Handtücher. Auf dem Zimmer waren nur zwei große Duschtücher. Am zweiten Tag auch erst spät nachmittags Zimmerservice auf Aufforderung. Frühstück fast ausschließlich auf asiatische Gäste ausgerichtet. Das machen andere Hotels besser Der Skypool und die Aussicht entschädigen aber.

Joern, 3-night trip

10/10 Exceptional

Jun 5, 2025

Hôtel bien positionné au centre, proche du centre commercial Pavillon et de Bukit Bitang. Propreté rien à dire !

Nour, 1-night trip

8/10 Very good

Apr 15, 2025

넓고 쾌적한 방

택시 부를 때나 돌아다니기에 최적의 위치는 아니었던 것 같아요. 그 외에는 방도 넓고 냉장고도 크고 매우 만족했습니다.

4-night trip

4/10 Fair

Apr 3, 2025

Paid for a 2-bedder (with two bathroom), though the hot water in the master room was not working and was not fixed.

Seyed Ehsan, 3-night trip

2/10 Poor

Apr 1, 2025

CHECK THIS …The staff wasn’t attentive, I lose my skirt at the pool and they literally did nothing to help me , I asked for recommendations for spa as long as the property doesn’t have any and they told me SORRY WE DONT KNOW, at the front desk they were very rude every time I needed to go asking for something even at the last minute of my stay, even when I called before leaving the room to the concierge to take my bags they took soo long to do it that even my taxi arrived i checked out with deposit in cash to be refunded and I still needed to wait 2 time for my bags, besides that since I arrived there they never cleaned the room even when the sign was to do it ! They cAme one time asking if I wanted something… I mean … overall such a bad experience, the pool is amazing and also the views, very comfortable room but besides that … i would never stay there again, not even if they pay me 🙂

Yaimar, 3-night trip

6/10 Good

Feb 23, 2025

Annoying

This hotel was 6th hotel in our Asia tour in February 2025. We chose it like most people because of good ratings and the pool deck. But it was overall disapointment. It could be so good hotel, only if..... Be aware that this property is at least 3 hotels / condominiums together. There is a big construction works in the next lot and some works done to access road along and we accidentaly ended in FACE, not Face Style reception. We were very rudedly sent next door. There were queue everywhere - reception, elevator... Pros: the room + bathroom was the biggest we had, nicely decorated, clean. Cons: the service. Queues for everything. 1 receptionist worked, 2 other were just looking. The pool was overcrowded and there were no towels. The deck was super wet and slippery (I understand, there were tons of people), but no one was there to at least wipe it off once in the while. No place to put your stuff. God forbids if you put your stuff on the plant pots because the floor is wet. Bathroom towels - we got only 2 for shower, no small ones for hands / face and my one had a stain on it.

Dana, 1-night trip

8/10 Very good

Jan 9, 2025

Positiv zu erwähnen ist die fantastische Lage und der einmalige Infinity Pool. Wir waren 3 Nächte hier. 2 davon in einem Zimmer das sehr feucht war und entsprechend gerochen hat. Der Teppich war sehr schmutzig und nachts war es sehr laut. Aufgrund der Lautstärke konnten wir das Zimmer wechseln, hier gab es keinen Geruch mehr. Das Frühstück war leider sehr lieblos und teilweise ungenießbar - sie versuchen es „europäisch“ zu machen, das gelingt aber leider nicht.

3-night trip

6/10 Good

Jan 6, 2025

ドアの建付け悪く、エレベーターは毎回順番待ちの列、ハンドタオルは部屋にないなど、新しい宿なのに残念な点が。立地は便利なところにあるのと、朝食は良かったです。

Satoko, 3-night trip

8/10 Very good

Dec 31, 2024

Good, could be better.

(23-30Dec2024) Pro: - Location (10-30min walking distance to most malls and restaurants) - Easy for GRAB("Uber in Asia") - Pool is soo nice (However, crowded) - 6min walk to Anytime fitness (Quill City Mall) - 6min walk to the train station - Huge apartment (Suite with one bedroom) - Wash and dryer for cloth!! - Awesome views - Gym only for those who run or do very simple workout - Smart TV - Staff really trying their best to assist with anything! - Fast checkout Cons: - Dirty carpet on the living room - 1 mirror in the whole apartment - Shelves was very dusty - Need to buy washing machine powder (The one they provide they use it to wash the dishes and cloth... ) - Elevator (could take up to 10min during busy times) - Room cleaning: Missed one day during our stay - Late room cleaning 6pm.. - bedroom door was patched up they probably didn't paint it over after the patching - Longest check-in I have ever experience in my traveling life - I paid for breakfast, however ended just going there 2-3 times as the food was not for my taste. - Not allowed to move sunbeds, 50% of the few sun beds will be in the shadows Note: there is multiple hotels/Airbnb in same building. Hence, the facility is not optimal for the amount of people staying there during busy times. Conclusion: I would stay there again, but probably not if I have to pay the same rate again.

Tek Beng, 7-night trip

4/10 Fair

Dec 31, 2024

전망이 좋기는 한데, 전망만 좋은 것 같아요. 수영장은 수질 관리를 안하는지 수영을 하기가 힘들고, 룸은 넓기는 한데, 곳곳에 아이들 코나 이물질이 있고, 욕조는 하얀 무엇인가 계속 떠다녀서 쓰지 못했습니다. 그리고 밥이 너무 맛이 없어요. 조식은 밖에서 사드세요.

SUNHEE, 2-night trip

10/10 Exceptional

Nov 25, 2024

Great decor and excellent restaurant

Yulia, 2-night trip

10/10 Exceptional

Nov 13, 2024

Everything was good

Webster, 3-night trip

2/10 Poor

Nov 5, 2024

I do not know what the allure is of this hotel. Yes they have an infinity pool on the rooftop but it's overrun and crowded with too many people. Most staff are pleasant but the concierge service.... DON'T EVEN BOTHER. I ordered a Hiace to take my team to a celebratory dinner. The concierge called to confirm the vehicle and price. I come downstairs ready to go and there's nothing reserved.... imagine the horror. This hotel is rather quirky...Definitely not worth the hype and no need to stay here ever again. Breakfast is lackluster but.....the cheesecake at dinner was delicious and my team did enjoy some of their dinner options.

Kenna, 3-night trip

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