Phulay Bay, a Ritz-Carlton Reserve

Luxury beach hotel with spa, near Tubkaek Beach

Choose dates to view prices

Where to?

Dates

November 2025

4

December 2025

Outdoor pool, open 9:00 AM to 6:00 PM, free cabanas, pool umbrellas

5 restaurants, lunch, dinner served; Mediterranean cuisine

Couples treatment rooms, sauna, hot tub, steam room, body treatments

Phulay Bay, a Ritz-Carlton Reserve in Nong Thale offers beachfront bliss with 9 holes of golf, a swim-up bar and sun-kissed loungers. Enjoy Mediterranean cuisine at one of the 5 on-site restaurants or relax at Phulay Bay Spa with treatments like massages and wraps. Helpful staff ensure your stay is nothing short of unforgettable.

Exceptional

Popular amenities

Airport transfer
Bar
Pool
Spa
Laundry facilities
Non-smoking

Main amenities (12)

Daily housekeeping
5 restaurants and 2 bars/lounges
Full-service spa
Outdoor pool
Breakfast available
Free children's club
Free beach shuttle
24-hour health club
Sauna
Steam room
Free use of bicycles
Free beach cabanas

For families (6)

Children stay free
Free cribs/infant beds
Supervised childcare (surcharge)
Children's pool
Children's club (free)
Private bathroom

$1,150 total

includes taxes & fees

Dec 4 - Dec 5

Why we love this property

Mountain spa getaway

A full-service spa offers massages, facials, and body treatments. Couples rooms and outdoor treatment areas enhance this mountain retreat.

Luxury mountain hideaway

Marvel at ocean vistas from the rooftop garden or living plant wall. This luxury boutique hotel sits in a national park, with a scenic restaurant.

Culinary paradise

Mediterranean cuisine and seafood grace 5 restaurants at this hotel. Savor ocean views, buffet breakfasts, and private dining with vegan options.

Room options

Check availability for these dates

Tonight

Nov 4 - Nov 5

Tomorrow

Nov 5 - Nov 6

All rooms

1 bed

2 beds

Showing 6 of 6 rooms

Villa, 1 Bedroom, Sea View

Exceptional

Highlights

Balcony or patio

Separate sitting area

Private plunge pool

Air conditioning

Free cribs/infant beds

TV

Hypo-allergenic bedding

Pillow menu

360 sq m
1 bedroom
Ocean view
Sleeps 3
1 Double Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Villa, 1 Bedroom

Highlights

Balcony or patio

Separate sitting area

Private plunge pool

Air conditioning

Free cribs/infant beds

TV

Hypo-allergenic bedding

Pillow menu

360 sq m
1 bedroom
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Ocean View

Exceptional

Highlights

Balcony or patio

Separate sitting area

Private pool

Air conditioning

Free cribs/infant beds

TV

Hypo-allergenic bedding

Pillow menu

210 sq m
1 bedroom
Ocean view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed

Exceptional

Highlights

Balcony or patio

Separate sitting area

Air conditioning

Free cribs/infant beds

TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

120 sq m
Ocean view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Royal Villa, 1 Bedroom

Highlights

Balcony or patio

Separate sitting area

Private plunge pool

Air conditioning

Free cribs/infant beds

TV

Hypo-allergenic bedding

Pillow menu

450 sq m
1 bedroom
Ocean view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Garden View

Exceptional

Highlights

Balcony or patio

Separate sitting area

Air conditioning

Free cribs/infant beds

TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

190 sq m
Resort view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Similar properties

Pool
Spa
Free parking
Free WiFi

$892 total

includes taxes & fees

Nov 28 - Nov 29

Sign in to view eligible discounts and perks. More rewards for more adventures!

Sign in Sign up, it's free

About the neighborhood

111 Moo 3, Tumbol Nongthalay, Amphur Muang, Krabi, Krabi, 81180

What's nearby

Tubkaek Beach - 3 min walk - 0.3 km
Hong Island - 12 min walk - 1.1 km
Khlong Muang Beach - 8 min drive - 6.2 km
Nopparat Thara Beach - 19 min drive - 15.0 km
Ao Nang Beach - 22 min drive - 17.2 km

Getting around

Krabi Intl. Airport (KBV) - 59 min drive
Phuket Intl. Airport (HKT) - 141 min drive
Airport shuttle (surcharge)
Area shuttle (surcharge)
Free beach shuttle

Restaurants

‪ชมตะวัน Beach Club - ‬8 min walk
‪Sri Trang Restaurant - ‬1 min walk
‪Jampoon International Restaurant - ‬1 min walk
‪SEE THE SEA Cafe' - ‬2 min drive
‪KIN - ‬5 min drive

About this property

Phulay Bay, a Ritz-Carlton Reserve

At Phulay Bay, a Ritz-Carlton Reserve, you can spend time at the beach enjoying free cabanas, beach umbrellas, and yoga, plus you'll be within a 10-minute walk of Tubkaek Beach. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Serving Mediterranean cuisine, Jampoon Restaurant is one of 5 restaurants and 2 bars/lounges. A free kid's club, a beach bar, and a 24-hour health club are other highlights at this luxurious hotel. Fellow travelers say great things about the helpful staff.

At a glance

Hotel size

- 54 rooms
- Arranged over 1 level

Arriving/Leaving

- Check-in start time: 3:00 PM; Check-in end time: midnight
- Contactless check-in available
- Express check-in/out available
- Early check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Contactless check-out available

Special check-in instructions

- This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property
- This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
- Supervised childcare*
- Free children's club

Pets

- No pets or service animals allowed

Internet

- Free WiFi and wired internet access in public areas
- Free WiFi and wired internet access in rooms

Parking

- Free onsite self parking
- Free onsite valet parking
- Wheelchair-accessible parking on site

Transfers

- Airport shuttle on request (available 24 hours)*

Offsite

- Area shuttle*
- Free beach shuttle

Other information

- Smoke-free property

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 6:30 AM–11 AM
5 restaurants
2 bars/lounges
Beach bar
Poolside bar
Swim-up bar
Barbecue grills
Private dining
Private picnics
24-hour room service
Snack bar/deli
Water dispenser

Traveling with children

Children stay free (see details)
Free children's club
Children's pool
Supervised childcare (surcharge)
Children's games
Toys

What to do

Free beach shuttle
Beach yoga
Fitness classes
Pilates classes
Helicopter/airplane tours
Kayaking
Sailing
Boat tours
Snorkeling
Shopping
Ecotours nearby
Golfing nearby
Hiking/biking trails nearby
Mountain biking nearby
Horse riding nearby
Scuba diving nearby

Working away

24-hour business center
Meeting room
Conference center (1076 square feet of space)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free beach cabanas
Free beach shuttle
Free bicycle rentals
Free pool cabanas
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Romance packages

Facilities

54 buildings/towers
Built in 2009
Safe-deposit box at front desk
Rooftop garden
Garden
Picnic area
Terrace
Library
24-hour health club
Adjacent to a golf course
An outdoor pool
Bicycle parking
Full-service spa
Sauna
Massage/treatment rooms
Steam room
Vegan dining options
Vegetarian dining options
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
Banquet hall

Accessibility

Wheelchair-accessible parking
Accessible airport shuttle
Visual alarms in hallways
Raised toilet seat
Lever door handles

Room amenities

Be entertained

DVD player
Television
Premium cable channels
Pay movies

Home comfort

Air conditioning
Minibar
Espresso maker
Bathrobes and slippers
Children's slippers
Iron/ironing board

Sleep well

Hypo-allergenic bedding
Pillow menu
Down comforter
Blackout drapes/curtains
Turndown service
Alarm clock
Premium bedding
Pillowtop mattress
Free crib/infant bed
Day bed
Rollaway/extra bed (surcharge)

What to enjoy

Balcony or patio
Separate sitting area

Freshen up

Private bathroom
Deep soaking bathtub
Separate bathtub and shower
Rainfall showerhead
Free toiletries
Hair dryer
Towels

Stay connected

Desk
Free WiFi and wired internet
Phone
Electrical adapters/chargers

Food and drink

Champagne service
Free bottled water

More

Daily housekeeping
In-room safe (laptop compatible)
Energy-saving switches
LED light bulbs
Recycling

Special features

Spa

Phulay Bay Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Jampoon Restaurant - This restaurant specializes in Mediterranean cuisine.

Lae Lay Pavilion - Overlooking the ocean, this restaurant specializes in seafood and serves dinner only. Open daily.

Sri Trang - This restaurant specializes in Thai cuisine. Open daily.

Dining Beyond - This theme restaurant serves dinner only. Open daily.

Chomtawan - This beachfront bar serves lunch and dinner. Open daily.

Fees & policies

Refundable deposits

Deposit: THB 3000.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:

New Year's Eve (December 31) Gala Dinner per adult: THB 42372
New Year's Eve (December 31) Gala Dinner per child: THB 21186 (from 7 to 14 years old)

Optional extras

Buffet breakfast is offered for an extra charge of approximately THB 1413 for adults and THB 707 for children
Airport shuttle service is offered for an extra charge of THB 3884 per vehicle (one-way, maximum occupancy 4)
Area shuttle service is offered for an extra charge

Children & extra beds

In-room babysitting is available for an extra charge
Supervised childcare is available for an extra charge
Rollaway beds are available for THB 4155.0 per night
Airport shuttle for children between the ages of 4 and 11 costs THB 3884 (one way)

Pool, spa, & gym (if applicable)

Pool access available from 9:00 AM to 6:00 PM
Guests under 16 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, JCB International

Cashless transactions are available.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Phulay

Phulay Bay

Phulay Bay Reserve

Phulay Bay Ritz-Carlton

Phulay Bay Ritz-Carlton Reserve

Phulay Bay Ritz-Carlton Reserve Hotel

Phulay Bay Ritz-Carlton Reserve Hotel Krabi

Phulay Bay Ritz-Carlton Reserve Krabi

Ritz-Carlton Phulay Bay

Phulay Bay, a Ritz Carlton Reserve Hotel Nong Thale

Phulay Bay, A Ritz Carlton Reserve Krabi, Thailand

Ritz Carlton Krabi

Phulay Bay

A Ritz-Carlton Reserve Krabi

Ritz Carlton Krabi

a Ritz Carlton Reserve Hotel Nong Thale

Phulay Bay a Ritz Carlton Reserve

Frequently asked questions

Does Phulay Bay, a Ritz-Carlton Reserve offer free cancellation for a full refund?

Yes, Phulay Bay, a Ritz-Carlton Reserve does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Phulay Bay, a Ritz-Carlton Reserve?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 6:00 PM.

Are pets allowed at Phulay Bay, a Ritz-Carlton Reserve?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Phulay Bay, a Ritz-Carlton Reserve?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Phulay Bay, a Ritz-Carlton Reserve?

Yes, an airport shuttle is available. The charge is THB 3884 per vehicle one-way.

What are the check-in and check-out times at Phulay Bay, a Ritz-Carlton Reserve?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Phulay Bay, a Ritz-Carlton Reserve and nearby?

Have fun with onsite activities like kayaking, sailing, and snorkeling. Additional recreation onsite includes fitness classes, helicopter/airplane tours, and Pilates. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Phulay Bay, a Ritz-Carlton Reserve also has 2 bars, a 24-hour health club, and a sauna, as well as a picnic area and a garden.

Are there restaurants at or near Phulay Bay, a Ritz-Carlton Reserve?

Yes, there are 5 onsite restaurants, featuring beachfront dining, Mediterranean cuisine, and ocean views.

Does Phulay Bay, a Ritz-Carlton Reserve have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Phulay Bay, a Ritz-Carlton Reserve have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Phulay Bay, a Ritz-Carlton Reserve like?

Phulay Bay, a Ritz-Carlton Reserve is a short 8-minute walk from Tubkaek Beach and 14 minutes' walk from Hong Island.

Have a question?

Beta

Get instant answers with AI powered search of property information and reviews.

Ask a question

Phulay Bay, a Ritz-Carlton Reserve Reviews

9.8

Exceptional

9.8

Cleanliness

8.0

Location

9.8

Staff & service

9.8

Eco-friendliness

9.6

Property conditions & facilities

What guests liked

The property does not have a beach on site, however, it offers a luxurious resort experience with a pool and other beach-like amenities. (3 reviews)

From real guest reviews summarized by AI.

Popular mentions

Spa

Service staff

Recreation

Amenities

Room

Islands

Trip

View

10/10 Exceptional

Aug 28, 2023

The luxury resort property is set in an area of outstanding natural beauty and offers daily activities for its guests to for an holistic holiday experience creating ever lasting memories

Sujata, 4-night trip

10/10 Exceptional

Jun 11, 2025

Absolutely gorgeous and amazing stay at Phulay Bay. The grounds, the design, the spacious rooms (with amazing bathroom suites) are all amazing, but it's the service that puts it over the top. Our personal butler, Khun Aea, tended to our every need before we even asked, and took such good care of us. Every single member of the staff goes out of their way to give the guests a perfect stay.

Deborah, 4-night trip

10/10 Exceptional

Apr 18, 2023

This resort is amazing and was the best part of our Thailand vacation. The property is beautiful and serine and was truly relaxing. The service is top notch and Jean took excellent care of us. If you get the opportunity to go to Krabi, do not hesitate to stay here, you will not regret.

armen, 4-night trip

10/10 Exceptional

Jan 27, 2024

Friendly staff. Made everything easy for us. Western standard resort for those who need the level of service.

Eric Michael, 3-night trip

10/10 Exceptional

Mar 15, 2023

Hands down best hotel in Krabi and Phuket

Rarely do you call anything Ritz-related value for money, but this place is really unique. And extreme value for money compared to other 5-stars resorts in Krabi. Food is great, service is world class, the spa is amazing and the best options are the cheapest rooms - which are our favorite - and also the smaller beach villas. They have better location and feeling than the more expensive ones.

Magnus, 2-night trip

10/10 Exceptional

Oct 6, 2025

Best hotel we’ve stayed at!

Above all - the staff were truly amazing! Delicious food, high level amenities, spacious room, wonderful activities. Everything is kept at the highest standards.

Daniel, 5-night trip

2/10 Poor

Jul 21, 2025

BERBAT

Balayı için gitmiştik özellikle de belirttik. 0 privacy olan bir oda verdiler hemen yanımız başka bir odaydı çocuk gürültüsünden sürekli yüksek sesten duramadık bile. Ses yalıtımı sıfırdı. Odamız her yerden gözüküyordu perdeleri kapatmadan yatağa bile yatamıyorduk hiç memnun kalmadık butler çok çok kötüydü personel doğru düzgün ingilizce bilmiyordu

Bahaettin, 4-night trip

10/10 Exceptional

Jul 14, 2025

C'est l'un des plus beaux hôtels dans lequel.je n'ai jamais séjourné. Un vrai palace, avec un service irréprochable, une gentillesse rare, du jardinier jusqu'au butler assigné à la chambre. Des petits détails qui font toute la différence, petites attentions tous les jours, dans la chambre comme en dehors, rarement aussi satisfait d'un hôtel, pour en avoir visité un certain nombre en 30 ans de voyage, celui là je le mets sur le podium des meilleurs. Nous reviendrons. Merci encore à tout le staff, et au manageur pour cette organisation et ce niveau de service.

Jean francois, 2-night trip

10/10 Exceptional

Jul 2, 2025

The best of the best!

The world’s best hotel and best service team. They truly define what uber luxury service and genuine care means. We have been returning annually to this and only this hotel for the past 11 years and will continue to do so for as long as possible. They have always treated us as welcomed family members and have never spared any thing less than the best and most perfect for us. Food quality and taste are amazing, property perfect and comfortable. Everything is dreamy and amazing!

Christina, 3-night trip

10/10 Exceptional

May 28, 2025

Wow what can I say. First 5 star hotel, as noted with different reviews/stories, we did have a personal butler who helped arrange activities, dining, etc. made the experience so much easier. Of course, the staff was wonderful. Food was exceptional. No beach on property but still very luxurious and resort like. Finally, informed the hotel of our honeymoon stay and got a room upgrade and some other perks. Overall, 10/10, highly recommend this place!

Rahul, 2-night trip

10/10 Exceptional

May 6, 2025

Amazing!

Wow! Probably the best service of any hotel I’ve stayed at. Angela, our butler, was extremely attentive and the other staff we met in the resort were very helpful and friendly (special call out for Lif). Rooms were spacious and beautiful, which great ocean views. Restaurants had great food. Would highly recommend a stay here.

Matthew, 3-night trip

10/10 Exceptional

Apr 29, 2025

Best service ever

patricia, 3-night trip

10/10 Exceptional

Apr 27, 2025

Fremragende

Fantastisk sted

Susanne, 5-night trip

10/10 Exceptional

Apr 21, 2025

W

Kelly, 4-night trip

10/10 Exceptional

Apr 19, 2025

.

Peter, 2-night trip

10/10 Exceptional

Apr 11, 2025

Beautiful in every way.

thomas, 5-night trip

10/10 Exceptional

Mar 9, 2025

Sublime

Hotel sublime avec un service irréprochable. Toujours bien attentionné le personnel répond à tous les souhaits avant même que ceux ci soient exprimés. La chambre est énorme avec douche et bain intérieur mais aussi extérieur. Piscine au bord de la plage incroyable. Petit déjeuner avec un choix fantastique.

Stephanie, 2-night trip

10/10 Exceptional

Jan 24, 2025

All around exceptional.

cameron, 1-night trip

10/10 Exceptional

Jan 9, 2025

Great Choice

Beautiful campus, top quality dining, great gym.

Jeffrey, 3-night trip

10/10 Exceptional

Dec 8, 2024

ホテル内で過ごすなら最高のファシリティです。アクティビティも充実していますし、プールやスパもとてもクオリティが高いです。クラビの街中を楽しみたいならやや離れた場所のロケーションになります。日常の喧騒を離れてリラクゼーションを楽しむには最高のホテルです。

NORIKO, 3-night trip

10/10 Exceptional

Nov 4, 2024

extraordinário resort, lindas paisagens, ótimo bar na areia, bom café da manhã, tudo capitaneado pela gentileza tailandesa. o restaurante internacional por sua beleza arquitetonica e a qualidade do menu oferecido merece uma menção à parte.

GUIDO, 4-night trip

10/10 Exceptional

Jun 19, 2024

amazing staff and location. This is a must see for travelers

SAUL, 7-night trip

10/10 Exceptional

May 15, 2024

In een woord een fantastisch resort , met uitstekende zorg en service. Niets is teveel. Respectvol en vriendelijk.

Johanna, 12-night trip

10/10 Exceptional

May 2, 2024

Best resort in Asia!

An amazing and magical experience for the entire family. ❤️

Christina, 4-night trip

10/10 Exceptional

Mar 12, 2024

This was the best resort, service and overall experience we have ever had. Could not recommend more! Everyone went out of their way to make our honeymoon sooo special and the food drinks and amenities are mind blowing 💓

Shannon, 3-night trip

Phulay Bay, a Ritz-Carlton Reserve

Choose dates to view prices

Photo gallery for Phulay Bay, a Ritz-Carlton Reserve

Reviews

Popular amenities

Main amenities (12)

For families (6)

Why we love this property

Room options

Check availability for these dates

View all photos for Villa, 1 Bedroom, Sea View

Villa, 1 Bedroom, Sea View

Highlights

View all photos for Villa, 1 Bedroom

Villa, 1 Bedroom

Highlights

View all photos for Villa, 1 Bedroom, Ocean View

Villa, 1 Bedroom, Ocean View

Highlights

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Highlights

View all photos for Royal Villa, 1 Bedroom

Royal Villa, 1 Bedroom

Highlights

View all photos for Room, 1 King Bed with Sofa bed, Garden View

Room, 1 King Bed with Sofa bed, Garden View

Highlights

Similar properties

Banyan Tree Krabi

Banyan Tree Krabi

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Phulay Bay, a Ritz-Carlton Reserve

At a glance

Hotel size

Arriving/Leaving

Special check-in instructions

Required at check-in

Children

Pets

Internet

Parking

Transfers

Offsite

Other information

Property amenities

Food and drink

Traveling with children

What to do

Working away

Services

Facilities

Accessibility

Room amenities

Be entertained

Home comfort

Sleep well

What to enjoy

Freshen up

Stay connected

Food and drink

More

Special features

Spa

Dining

Fees & policies

Refundable deposits

Mandatory fees

Optional extras

Children & extra beds

Pool, spa, & gym (if applicable)

Policies

Also known as

Frequently asked questions

Does Phulay Bay, a Ritz-Carlton Reserve offer free cancellation for a full refund?

Is there a pool at Phulay Bay, a Ritz-Carlton Reserve?