Does Hilton Mandalay offer free cancellation for a full refund?

Yes, Hilton Mandalay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hilton Mandalay?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hilton Mandalay?

Yes, there's free self parking.

Is airport shuttle service offered by Hilton Mandalay?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Hilton Mandalay?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.

What is there to do at Hilton Mandalay and nearby?

Hilton Mandalay has an outdoor pool and a fitness center, as well as a garden.

Are there restaurants at or near Hilton Mandalay?

Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.

What's the area around Hilton Mandalay like?

Hilton Mandalay is located on the waterfront, a short 2-minute walk from Mandalay Marionettes Theater.

Hilton Mandalay, Mandalay: Hotel Reviews, Rooms & Prices

4/10 Fair

Aug 16, 2020

good location...

3-night trip

8/10 Very good

Mar 7, 2020

good stay in mandalay

Beautiful, upgraded common facilities (lobby, restaurant, pool) but older stuffy bedrooms. Good location. Excellent customer service

1-night trip

6/10 Good

Jan 5, 2020

王宮前にあるが、町の中心からは少し離れているため、移動にはテュクトクが必要。

2-night trip

6/10 Good

Jan 1, 2020

The hotel lobby and common facilities were very good. The view from room the view is stupendous and overlooks the royal Mandalay Palace and moat. 😀 The room is however old and the bathroom older. The toilet did not flush at all and we had to complain a number of times 😡! Besides, the room wasn’t well insulated and it was uncomfortably cold in the night at 12c. The air conditioning only cools and there is no room heater. HOWEVER, the Chef Mr Mukul Agarwal and his team are simply brilliant 😀👍. They cooked up some amazing meals for us and lavished care and attention during our stay. The Chef made many Burmese vegan delicacies and he and his team more than made up for any misgivings we had about our stay at the hotel.

1-night trip

10/10 Exceptional

Dec 29, 2019

It has a grand looking and tall ceiling in the lobby and corridor. It should be one of the best Hilton properties. It is also near to the tourist popular royal palace and Su Taung Pyi.

MichaelY, 3-night trip

10/10 Exceptional

Dec 11, 2019

值得推薦的飯店

老牌飯店更新中，櫃台幫忙升級到面對皇宮的房間，設備還不錯，服務人員態度友善，lounge與餐飲俱佳.飯店鄰近皇宮東南角，参訪宮殿佛寺都方便，值得下回再來住。

Yeeping, 3-night trip

2/10 Poor

Dec 11, 2019

Le personnel est sympathique.l hôtel a part le hall est dans un état de délabrement épouvantable.Nous avons changé de chambre 2 fois.La première fois parce qu’elle était humide,la deuxième fois parce qu’il y faisait trop froid et qu’ils nous ont proposé un radiateur électrique.Dans la salle de bains il y a encore un rideau douche.Il n y a pratiquement pas de lumière dans la chambre.Comble du comble pour un Hilton,ils n acceptent pas la carte American Express. Bref cet hôtel est une honte et j estime que vous devriez demander un geste commercial à mon égard

2-night trip

8/10 Very good

Nov 6, 2019

family trip

Hotel is renovating. Sometimes lift didn’t work due to service. But no information about this to residents. Overall, had a great stay apart from some loosed wall plugs.

Kyaw, 3-night trip

8/10 Very good

Sep 4, 2019

Las habitaciones podrían mejorar al estilo del lobby del hotel

2-night trip

10/10 Exceptional

Aug 20, 2019

Très belles parties communes ( Hall, resto, piscine ), très bons repas ( dont petit-déjeuner exceptionnel ) à des prix très raisonnables pour ce niveau de qualité.

4-night trip

10/10 Exceptional

Aug 8, 2019

El Hilton Mandalay está en una ubicación inmejorable: justo delante del cuadrado rodeado por el río, que contiene el palacio Real, y en frente del monte de Mandalay con unas vistas espectaculares. Ambos sitios son accesibles andando desde el hotel. Hay varios restaurantes y bares limpios y modernos cerca del hotel. Las instalaciones del Hilton son buenas, particularmente las zonas comunes que están recién renovadas (piscina y comedor, con un desayuno variado y exquisito). El personal fue muy atento con nosotros y nos ayudó a planificar nuestra visita a Mandalay.

2-night trip

2/10 Poor

Jul 30, 2019

Old hotel in need of drastic upgrade

The hotel needs a drastic upgrade: carpets are old and smelly, old and noisy air conditioners cannot keep up with the heat, room toiled was not working well, elevators worked randomly, fumigation was done outside while people were enjoying the pool and everywhere in the hotel (restaurant, washrooms, lobby, ) one sees these air freshners put there to cover up the bad, if not almost moldy, smell. I stayed there last year and it was never that bad. Things deteriorated 100% since last year, Renovations are taking place, but this is taking way too much time. The only redemptive thing is the quality and niceness of the staff. In fact, one feels very bad for them, as clearly Hilton has let them down. I will not return there even when the place is upgraded. I also stayed at the Hilton in NPT, which was so much better. However, because of the bad state of the Hilton in Mandalay, my next trip will see me staying in Accor hotels throughout Myanmar.

Franque, 4-night trip

8/10 Very good

Jul 24, 2019

総じてOK。リピートあり。

外観、内装ともにとてもきれいで雰囲気がある。フロントの感じもよかった。ただ、全室禁煙室。空港から若干距離がある。朝食のレパートリーは標準レベル。洗面の栓の抜き方がわからなかった。

Masataka, 1-night trip

8/10 Very good

Jul 17, 2019

乾淨離皇宮很近

I FONG, 2-night trip

10/10 Exceptional

Jul 17, 2019

NHKがみれます

NHKとwifi　満足しました。

hiroyuki, 3-night trip

8/10 Very good

Jul 1, 2019

Good holiday

Air conditioning was inadequate in breakfast area and room. Otherwise the stay was excellent and location was extremely good.

Venkatraman, 2-night trip

4/10 Fair

Jun 11, 2019

The hotel lobby is just beautiful, and the hotel has a very jazzy age feel mixed in with traditional features. The hotel itself is very lovely, however the rooms are a little run down, thers no shower option, only bathtub which is inconvenient, it is is a little dated. The windows don't open in the rooms which can leave you with a suffering with cabin fever., and im not quite convinced that the air con does work accurately The cleanliness does lack a little in areas such as the showehead.. and also the wndows looking out in the city are quire dirty, but i do think its more of a renovation issue,,, I didnt have a great nights sleep, there was a lot of noise from the water fountain at the entrance of the hotel even tho i was on the top floor, and also noise from the traffic outside and the whole hotel is lit from the outside, which does light up the room even with the curtains shut. On the positive side, it is probably one of the better hotels in Mandalay and the pool area is lovely. I think with more work done to the rooms this would be a great stay... I would say with Mandalay hill just a stones throw away, it would be great if the hotel had a shuttle bus service as it would going around much easier.

3-night trip

8/10 Very good

May 28, 2019

Great location opposite to Mandalay Palace. Well trained & courteous staff who are focused on guest care. Very old & slow lifts, need upgrade immediately. The central Aircon did not work during the night & sleep quality was poor. The bathroom tiles are cracked.

2-night trip

8/10 Very good

May 6, 2019

フロントの対応が良かった。自転車も無料で貸してくれ、プールもきれいで早朝から、空港までのシャトル（タクシー）も安く10000kで他のホテルよりずっと安いです　さすが

1-night trip

10/10 Exceptional

Apr 18, 2019

Location and nice view

AYU, 4-night trip

10/10 Exceptional

Apr 11, 2019

Lovely staff. Some construction going on but only noticeable during the day so if you’re out seeing the sites it’s hardly noticeable. Lovely buffet breakfast to cater to all tastes.

3-night trip

8/10 Very good

Mar 12, 2019

Nice bed, excellent buffet b/f ( 2 time black put )

2-night trip

2/10 Poor

Mar 6, 2019

Whilst there's a lot to like about the hotel - location, decor, general up-keep of the facilities, etc, there were two glaring issues. (1) The fact that half the ground floor was undergoing extensive building works. (2) The fact the staff were unable to do anything other than try charging me more money to resolve it. The noise from the power tools, etc, could be heard 4+ floors away - loud enough to prevent sleeping. The hotel insisted I pay a surcharge to sit in the executive lounge to try to have somewhere quieter to work (it was still too noisy for a phone call, and I was still expected to pay). The only alternative: "Go outside". In the midday sun. To do work. I can sit in a park for free, thanks. No warning this was going to be the case in advance, no attempts at making my stay better despite this; just charging me more. A number of other things feel a bit "unfinished" - service at breakfast, missing items in lobby bathrooms, etc; all of these could be forgiven and didn't really detract from what's a nice hotel. I'd generally deduct a point for the bland restaurant options from a relatively up-market hotel (hopefully addressed by whatever the building work will result in delivering), but it would otherwise be a nice place to stay. For my personal experience and the lack of addressing it in any way that salvaged the stay, I can only give 1*, though.

3-night trip

10/10 Exceptional

Mar 4, 2019

私が宿泊した当日は中国人の方々がとても多く混雑していましたが、スタッフの方は落ち着いて対応されていました。レストランもとても美味しいです。残念なのは蚊、蚊がとても多く日本人は気になるかもしれません。

3-night trip

10/10 Exceptional

Feb 16, 2019

Excellent stay at Hilton Mandalay

Staff are very friendly, room,corridor and surroundings are quite clean, great location in Mandalay, very good price for service. We really enjoyed staying in Hilton Mandalay. Love to stay again next time if we go back there. Definitely will recommend.

sein, 2-night trip

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