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Hilton Odawara Resort & Spa

4.5 star property
Luxury resort in Odawara with 2 outdoor pools and spa

Choose dates to view prices

Photo gallery for Hilton Odawara Resort & Spa

Hot springs
Property video
Japanese Western Deluxe Room | View from room
8 indoor pools, 2 outdoor pools
Lobby
Escape to Hilton Odawara Resort & Spa, near Fuji-Hakone-Izu National Park. Tee off on the 18-hole golf course or unwind in the mineral hot spring (onsen) and rejuvenate with a spa treatment. Families can enjoy shopping, bowling, playgrounds and an arcade/game room while kids take part in fitness classes or yoga at the 24-hour gym.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Electric vehicle charging point
  • Pet friendly
  • Gym
  • Bar
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 8 indoor pools and 2 outdoor pools
  • Hot springs
  • Breakfast available
  • Free train station pick-up
  • Free train station drop-off
  • 2 indoor and 4 outdoor tennis courts
  • 24-hour fitness center
  • Sauna
  • Steam room

Feel at home (6)

  • Children stay free
  • Children's pool
  • Children's club
  • Playground on site
  • Refrigerator
  • Private bathroom
The current price is $192
$247 total
Nov 6 - Nov 7

Why we love this property

Relaxation wonderland
Spa treatments abound at this resort with hydrotherapy, facials, and massage. A hot spring, sauna, and steam room soothe the soul in this mountain haven.
Mountain luxury views
Immerse in mountain vistas from this luxury resort. Savor a meal at the garden-view restaurant while basking in the picturesque natural scenery.
Eat with garden views
Culinary bliss awaits at this resort's restaurant with garden-view dining options. A welcoming bar and daily buffet breakfast complete the experience.

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Japanese Western Premium Suite

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Premium Suite

  • Sleeps 6

View all photos for Japanese Western Suite

Japanese Western Suite | Living area | 55-inch flat-screen TV with cable channels, TV

Japanese Western Suite

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Sofa bed
Free extra futon mattress
Blackout drapes/curtains
  • 68 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Hilton Corner Twin Room

Hilton Corner Twin Room | 1 bedroom, in-room safe, WiFi, bed sheets

Hilton Corner Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Hair dryer
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Hilton Superior Twin Room

Hilton Superior Twin Room | View from room

Hilton Superior Twin Room

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Hair dryer
  • 27 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Hilton Twin Room

Hilton Twin Room | 1 bedroom, in-room safe, WiFi, bed sheets

Hilton Twin Room

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Hair dryer
  • 27 sq m
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Deluxe Room

Japanese Western Deluxe Room | 1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Deluxe Room

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Sofa bed
Free extra futon mattress
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Japanese Western Corner Suite

Japanese Western Corner Suite | Living area | 55-inch flat-screen TV with cable channels, TV

Japanese Western Corner Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Shower/tub combination
Hair dryer
  • 59 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Twin Junior Suite

Twin Junior Suite | 1 bedroom, in-room safe, WiFi, bed sheets

Twin Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Sofa bed - double
Toilet with electronic bidet
Bathrobes
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Hilton Premium Suite Room

Hilton Premium Suite Room | 1 bedroom, in-room safe, WiFi, bed sheets

Hilton Premium Suite Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Toilet with electronic bidet
Bathrobes
  • 68 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Japanese Western Accessible

Japanese Western Accessible | 1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Free extra futon mattress
Separate bedroom
Sofa bed - double
Shower/tub combination
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Twin Beds

View all photos for Japanese Western Corner Suite

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Corner Suite

  • Sleeps 6

View all photos for Dog Friendly Room

Dog Friendly Room | 1 bedroom, in-room safe, WiFi, bed sheets

Dog Friendly Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Shower/tub combination
Hair dryer
Private bathroom
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Japanese Corner Suite Room

Japanese Corner Suite Room | 1 bedroom, in-room safe, WiFi, bed sheets

Japanese Corner Suite Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Shower/tub combination
Hair dryer
  • 59 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Japanese Western Premium Suite

Japanese Western Premium Suite | 1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Premium Suite

Highlights

Separate sitting area
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Shower/tub combination
Hair dryer
  • 68 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Hilton Accessible Twin

Hilton Accessible Twin | 1 bedroom, in-room safe, WiFi, bed sheets

Hilton Accessible Twin

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Shower/tub combination
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Hilton Dog Friendly Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Dog Friendly Room

  • Sleeps 4

View all photos for Hilton Twin Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Twin Room

  • Sleeps 2

View all photos for Hilton Superior Twin Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Superior Twin Room

  • Sleeps 3

View all photos for Japanese Western Suite

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Suite

  • Sleeps 6

View all photos for Hilton Corner Twin Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Corner Twin Room

  • Sleeps 3

View all photos for Junior Twin Suite

1 bedroom, in-room safe, WiFi, bed sheets

Junior Twin Suite

  • Sleeps 3

View all photos for Hilton Premium Suite

Living area | 55-inch flat-screen TV with cable channels, TV

Hilton Premium Suite

  • Sleeps 4

View all photos for Japanese Western Deluxe Room

1 bedroom, in-room safe, WiFi, bed sheets

Japanese Western Deluxe Room

  • Sleeps 6

View all photos for Hilton Accessible Twin Room

1 bedroom, in-room safe, WiFi, bed sheets

Hilton Accessible Twin Room

  • Sleeps 2

Similar properties

Lobby lounge

Hyatt Regency Hakone Resort and Spa

  • Onsen
  • Spa
  • Free parking
  • Free WiFi
9.4 out of 10, Exceptional, 980 reviews
The price is $354
$449 total
Oct 30 - Oct 31
Hyatt Regency Hakone Resort and Spa
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About the neighborhood

Map
583-1 Nebukawa, Odawara, Kanagawa-ken, 250-0024

What's nearby

  • Tenzan Onsen - 14 min drive - 10.6 km
  • Hakone Open Air Museum - 23 min drive - 15.2 km
  • Hakone Gora Park - 23 min drive - 16.2 km
  • Hakone Shrine - 26 min drive - 18.8 km
  • Lake Ashi - 27 min drive - 20.5 km

Getting around

  • Narita Intl. Airport (NRT) - 80.8 miles/130.1 km
  • Nebukawa Station - 5 min drive
  • Hayakawa Station - 8 min drive
  • Hakone-Itabashi Station - 10 min drive
  • Free train station pick-up
  • Free train station drop-off

Restaurants

  • ‪とと丸食堂 - ‬9 min drive
  • ‪おさしみ天国・小田原海鮮ゴーゴー - ‬9 min drive
  • ‪鈴廣かまぼこ 江の浦店 - ‬4 min drive
  • ‪Hasuna　スパイスラーメンとインディアンカレー - ‬8 min drive
  • ‪一夜城 Yoroizuka Farm - ‬11 min drive

About this property

Hilton Odawara Resort & Spa

When you stay at Hilton Odawara Resort & Spa, you'll be within a 15-minute drive of Fuji-Hakone-Izu National Park. You can visit the spa to indulge in massages, facials, or hydrotherapy, and Brasserie Flora serves breakfast, lunch, and dinner. Other highlights at this luxurious resort include 2 outdoor pools, a bar/lounge, and a 24-hour fitness center. Fellow travelers like the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 163 units
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: noon
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property will be closed from 3 PM on January 13 until 3 PM on January 14, 2026, due to an electrical system inspection.
    • This property's indoor and outdoor mineral hot springs will close on January 13 at 3 PM and reopen on January 23, 2026, at noon.
    • This property's main entrance will be under renovation from 9 AM-5 PM, from January 13-March 19, 2026 on weekdays. During this time, guests can expect to hear construction-related noise and vibrations.
    • This property's Bade Zone will not be available from 3 PM on January 13, 2026 until 9 AM on January 24, 2026. During this time, guests have access to the golf range, putting golf, table tennis, and outdoor tennis for 2 games per night.
    • The Bedrock Bath facility is closed until further notice.
    • This property offers shuttle pick-up service from Odawara and Nebukawa Stations at no charge.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Children's club
DONE

Pets

    • Pets stay free (dogs only, 2 total, up to 40 lbs per pet)
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls and off-leash area available
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • WiFi and wired internet access in rooms*
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Free train station shuttle from 6:00 AM to 10:30 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (late night)

Traveling with children

  • Children stay free (see details)
  • Children's club
  • Children's pool
  • Bowling alley
  • Playground

What to do

  • Fitness classes
  • Yoga classes
  • Bowling alley
  • Hot springs
  • Shopping
  • Pool table
  • Golfing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Built in 1997
  • Safe-deposit box at front desk
  • 24-hour fitness center
  • Adjacent to a golf course
  • Golf driving range on site
  • 2 outdoor pools
  • 8 indoor pools
  • Arcade/game room
  • Full-service spa
  • 2 indoor tennis courts
  • Hot tub
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 40
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 35
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Espresso maker
  • Electric kettle
  • Slippers

Sleep well

  • Pillow menu
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • WiFi and wired internet for a surcharge

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry
  • Local maps
  • Restaurant dining guide

Special features

Spa

Seina has 3 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a hot tub. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are indoor/outdoor hot springs open between 6:00 AM and midnight. The temperature in the hot springs is set to 104°F.

Dining

Brasserie Flora - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner.
The Lobby Lounge - Overlooking the garden, this lobby lounge serves light fare only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

Optional extras

  • WiFi is available in guestrooms for JPY 1000 per night (rates may vary)
  • Wired internet access is available in guestrooms for JPY 1000 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately JPY 3600 for adults and JPY 1800 for children

Renovations and closures

The following facilities or services will be unavailable from January 13 2026 to January 23 2026 (dates subject to change):
  • Hot springs
The property will be renovating from January 13 2026 to March 19 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Hot springs access available from 6:00 AM to midnight
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and outdoor lighting on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property has 3 onsite spa facilities: Spa Seina, located in the main building, offers facials and body treatments; Bedrock Bath facility, located in the main building, is equipped with heated stone beds; and the Bade Zone, located in the Bade Building, is equipped with a hot spring (public bath and open-air bath), separate saunas for men and women, steam room, an indoor and outdoor pool, and an outdoor hot tub.

Also known as

Hilton Odawara
Hilton Odawara Resort
Odawara Hilton
Hilton Odawara Hotel Odawara
Hilton Odawara Resort And Spa
Hilton Odawara Resort Spa
Hilton Odawara & Spa Odawara
Hilton Odawara Resort & Spa Resort
Hilton Odawara Resort & Spa Odawara
Hilton Odawara Resort & Spa Resort Odawara

Frequently asked questions

Does Hilton Odawara Resort & Spa offer free cancellation for a full refund?

Yes, Hilton Odawara Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hilton Odawara Resort & Spa?

Yes, there are 8 indoor pools, 2 outdoor pools, and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Hilton Odawara Resort & Spa?

Yes, dogs stay free, with a limit of 2 total and maximum weight of 40 lbs per pet. Dog exercise areas and food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hilton Odawara Resort & Spa?

Yes, there's free self parking. Electric vehicle charging is available.

What are the check-in and check-out times at Hilton Odawara Resort & Spa?

Check-in start time: 3 PM; Check-in end time: noon. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

What is there to do at Hilton Odawara Resort & Spa and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes fitness classes, bowling, and yoga. Enjoy a treatment at the spa and a relaxing soak in the hot tub after a day out and about. This resort also offers 8 indoor and 2 outdoor swimming pools. Hilton Odawara Resort & Spa also has hot springs and a 24-hour fitness center, as well as a sauna and an arcade.

Are there restaurants at or near Hilton Odawara Resort & Spa?

Yes, Brasserie Flora offers garden views.

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Reviews

Hilton Odawara Resort & Spa Reviews

8.6

Excellent

9.0

Cleanliness

7.2

Location

8.6

Staff & service

8.8

Eco-friendliness

8.6

Property conditions & facilities

What guests liked

  • Breakfast had a big selection and was described as amazing, fantastic, and top quality. (6 reviews)
  • The pool and sauna were great, providing a wonderful experience for guests. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
View
Breakfast
Hot springs
Service staff
Lobby

Reviews

10/10 Exceptional

Visit to Japan

Really enjoyed your hotel. Amenities were great. Food was great. Staff was helpful especially with the language barrier between us. They really did great.
Jeff, 2-night trip

10/10 Exceptional

It is a great resort hotel experience. Great morning buffet, and great hotel and spa experience. This little charge on the amenity is a little bit of an annoying experience. Overall, it is a great experience.
Munehiro, 2-night trip

10/10 Exceptional

It was the perfect place for a short getaway into the nature. The service was spectacular and all the staff were friendly and helpful! The breakfast, the gym and the pools were amazing❤️thank you for making my stay a wondeful experience!
Hanna, 1-night trip

10/10 Exceptional

I love the beautiful scenery, the wonderful activities from the karaoke, bowling, tennis/badminton, and especially the onsen. The shuttle bus from the Nebukawa station is really helpful to get to the hotel without walking about 30 minutes from the station.
Miguel, 3-night trip

10/10 Exceptional

I had a wonderful time during my stay. My recommendation is not to include buffet breakfast or dinner too many days like us or you will miss our local food.
Bellin, 3-night trip

8/10 Very good

Beautiful property, buffet dinner was ok, same two nights in a row. Pool and sauna was great. Very clean and great staff. Loved the stay. Also property offers shuttle buses from the two stations.
Maria, 2-night trip

10/10 Exceptional

Great place to relax. Breakfast buffet is amazing. The lounge has great dinner options. Will be back!!
Craig, 2-night trip

8/10 Very good

Buffet style restaurant

Launch and dinner during two days stay is not changed means almost same every time
Hideki, 2-night trip

8/10 Very good

The Hilton has myriad of requirements for using the pool and hot springs. It's not possible just to walk into the pool area and start using it. We couldn't even see the pool because we were not appropriately attired, meaning we weren't wearing swimming clothes. The rooms are small and so are the bathroom and enclosed toilet.
Abul, 2-night trip

10/10 Exceptional

Relax in Odawara Resort

We spent three days at the resort to relax while traveling around Japan. Great time
Michal, 3-night trip

10/10 Exceptional

We absolutely loved the pool and ALL the activities! Such an amazing weekend here! The whole family loved it!
Jessica, 2-night trip

10/10 Exceptional

Great resort. Suited to families. We only stayed one night last minute due to some other travel issues. It had a great fully equipped gym
Stephen, 1-night trip

8/10 Very good

Beautiful place and room. Nice overall experience. Breakfast was below my expectations but wasn’t that bad
PARTH, 1-night trip

10/10 Exceptional

The hotel was amazing and exceeded all my expectations. There was a lovely welcome and check in process, the hotel and its grounds were immaculately cared for and the facilities were outstanding and all staff went above and beyond to ensure our comfort and satisfaction. I highly recommend this hotel and look forward to staying there again next time.
Philip, 2-night trip

10/10 Exceptional

Excellent hotel At reception we received free drinks vouchers
ofer, 2-night trip

10/10 Exceptional

The manager was very helpful and guided us to the amenities and features of the property.
Rita, 3-night trip

8/10 Very good

bathroom need to remodel and landscape need to maintain up to standard level
Rungsikul, 2-night trip

10/10 Exceptional

The staff is amazing! We stayed one night but we wished we added more days. We will definitely come back. The main factor is the staff's respect, willingness and accomodations. They are great. One if them us Halumi I think.
Nebat, 1-night trip

8/10 Very good

This was our second year staying at this hotel. The location is excellent, and the combination of sea and forest is really lovely. Last year it was excellent in every respect. This year, however, it was so crowded with families and young children that navigating the breakfast area was really a challenge. The hotel uses only the finest ingredients, and the service is very fine, but so many young children not under parental control spoils the atmosphere. If a separate area for families with young children could be set up, or separate dining times that could improve everyone's enjoyment of this fine hotel.
Helen, 3-night trip

10/10 Exceptional

Amazing views, friendly service.

I chose this hotel to take my mum with walking problem. They have spacious, clean swimming center and onsen hot spring in the connected annex. Our room was on the 8th floor and had an amazing view of Sagami Bay. It suited our purpose but it is NOT a place to get about by public transport. It is isolated on the hill and their free shuttle bus runs only once every hour to Odawara. However for a quiet, relaxing few days, it was perfect for us! Breakfast had a big selection and the staff were very friendly. (Special thanks to Aziz-san!)
Chiaki, 2-night trip

4/10 Fair

Room too small

Rooms much more smaller than expected
Yat Ming, 1-night trip

8/10 Very good

Great facility but poor service
2-night trip

4/10 Fair

Hotel was clean and the pool area was great. Unfortunately, the staff were shockingly rude and distrustful of their guests, not just us but others as well. 1. One staff member chased down a (Japanese) family with small children getting ready for the onsen, all the way up to the lockers asking, "Are they wearing diapers? Diapers are not allowed!" The mom looked visibly upset to have been singled out and approached as she said no. The children also looked afraid they did something wrong. She gave a very cursory "shitsurei shimashita". I've never witnessed such direct confrontation from a hotel staff member in all my years in Japan. 2. They are also very particular about where you are and are not allowed to wear slippers. I wasn't the one in our party to check in so I didn't know there was a map that indicated so. It was an honest mistake on my part, but they not at all kind or understanding about it. 3. At check-in, we were given free welcome-drink coupons for the lounge. We handed them to the lounge staff when they seated us. Had the drinks, sat around for a while. There was no staff around for a long time so when we got up to leave, we were surprised when a staff member came after my husband in the lobby and demanded we pay. We were honestly confused because we had given them the drink coupons and we ordered from their free drink menu. When we explained we used the coupons, she didn't apologize for her oversight despite embarassing our family in the lobby.
Emi, 1-night trip

8/10 Very good

Michael, 3-night trip

8/10 Very good

YUTA, 1-night trip