Hotel Cordial Mogán Playa

4.0 star property
Family-friendly hotel with 3 restaurants, near Mogán Beach

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Photo gallery for Hotel Cordial Mogán Playa

2 outdoor pools, pool umbrellas, sun loungers
Property video
Lobby sitting area
3 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Lobby sitting area
Hotel Cordial Mogán Playa puts you within a 10-minute walk of Mogán Beach and features a marina and a free kids' club. Guests can visit the spa to be pampered with massages, aromatherapy, or reflexology, and Tamarona, one of 3 restaurants, serves breakfast and dinner. Other highlights include 2 outdoor pools, a fitness center, and an outdoor tennis court. Fellow travelers say great things about the helpful staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Electric vehicle charging point
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Marina
  • Near the beach
  • 3 restaurants and 2 poolside bars
  • 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Free children's club
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Cable/satellite TV service
The current price is $402
$430 total
includes taxes & fees
Dec 3 - Dec 4

Why we love this property

Spa serenity
Indulge in a full-service spa with daily aromatherapy and reflexology treatments. The wellness circuit features a sauna, hot tub, and Turkish bath.
Fine culinary creations
This hotel features 3 restaurants, including a Michelin-star fusion venue. Guests enjoy al fresco dining, vegan options, and 2 bars for relaxation.
Sleep like a dream
Cozy hotel guestrooms feature a pillow menu for personalized comfort. Unwind with minibar refreshments, and step onto furnished balconies for fresh air.

Room options

Available filters for rooms
Showing 21 of 21 rooms

Junior Suite (2 Adults)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Sofa bed - single
Hair dryer
  • 47 sq m
  • Sleeps 2
  • 2 Twin Beds

Superior Double Room (2 Adults)

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Eco-friendly toiletries
Shower/tub combination
Hair dryer
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

Double Room (2 Adults + 1 Child)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Eco-friendly toiletries
Shower/tub combination
Hair dryer
  • 37 sq m
  • Sleeps 3
  • 2 Twin Beds

Junior Suite (2 Adults + 1 Child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Sofa bed - single
Hair dryer
  • 47 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Superior Double Room (2 Adults + 1 Child)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Eco-friendly toiletries
Shower/tub combination
Hair dryer
  • 38 sq m
  • Sleeps 3
  • 2 Twin Beds

Honeymoon (2 Adults)

7.4 out of 10
Good
(3 reviews)

Highlights

Furnished balcony or patio
Private rooftop hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 2
  • 2 Twin Beds

Family Room (2 Adults + 2 Children)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 77 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

Family Room (2 Adults + 3 Children)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 77 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Queen Bed

Family Room (3 Adults)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 77 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Family Room (3 Adults + 1 Child)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 77 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

Family Room (3 Adults + 2 Children)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 77 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Queen Bed

Double Room (1 Adult + 1 Child)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Eco-friendly toiletries
Shower/tub combination
Hair dryer
  • 37 sq m
  • Sleeps 2
  • 2 Twin Beds

Double Room (1 Adult + 2 Children)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Eco-friendly toiletries
Shower/tub combination
Hair dryer
  • 37 sq m
  • Sleeps 3
  • 2 Twin Beds

Superior Double Room (1 Adult + 1 Child)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Eco-friendly toiletries
Shower/tub combination
Hair dryer
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

Superior Double Room (1 Adult + 2 Children)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Eco-friendly toiletries
Shower/tub combination
Hair dryer
  • 38 sq m
  • Sleeps 3
  • 2 Twin Beds

Double Room, Pool View (2 Adults + 1 Child)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Eco-friendly toiletries
Bathrobes
  • 37 sq m
  • Sleeps 3
  • 2 Twin Beds

Double Room, Pool View (1 Adult + 2 Children)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Eco-friendly toiletries
Bathrobes
  • 37 sq m
  • Sleeps 3
  • 2 Twin Beds

Double Room, Pool View (1 Adult + 1 Child)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Eco-friendly toiletries
Bathrobes
  • 37 sq m
  • Sleeps 2
  • 2 Twin Beds

Double Room, Pool View

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Eco-friendly toiletries
Bathrobes
  • 36 sq m
  • Sleeps 2
  • 2 Twin Beds

Family Room (2 Adults + 1 Child)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 77 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Bed

Double Room

9.0 out of 10
Wonderful
(49 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Eco-friendly toiletries
Shower/tub combination
Hair dryer
  • 36 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Avenida de los Marrero, 2, Playa de Mogán, Mogan, Gran Canaria, 35138

What's nearby

  • Mogán Beach - 7 min walk - 0.6 km
  • Mogan Port - 10 min walk - 0.9 km
  • Lago Taurito Water Park - 5 min drive - 4.2 km
  • Playa del Cura - 6 min drive - 5.3 km
  • Anfi Tauro Golf Course - 11 min drive - 8.6 km

Getting around

  • Gran Canaria Airport (LPA) - 48 min drive

Restaurants

  • ‪Mogan Mar - ‬8 min walk
  • ‪La Linterna - ‬9 min walk
  • ‪Restaurante "Los Guayres - ‬7 min walk
  • ‪Tapas Tapas - ‬9 min walk
  • ‪Namaste Indian - ‬17 min walk

About this property

Hotel Cordial Mogán Playa

Hotel Cordial Mogán Playa puts you within a 10-minute walk of Mogán Beach and features a marina and a free kids' club. Guests can visit the spa to be pampered with massages, aromatherapy, or reflexology, and Tamarona, one of 3 restaurants, serves breakfast and dinner. Other highlights include 2 outdoor pools, a fitness center, and an outdoor tennis court. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 487 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 3 restaurants
  • 2 bars/lounges
  • 2 poolside bars
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Bowling alley
  • Playground
  • Trampoline

What to do

  • Tennis lessons
  • Fitness classes
  • Bowling alley
  • Mountain biking
  • Scuba diving
  • Concerts/live shows
  • Evening entertainment
  • Shopping
  • Pool table
  • Table tennis
  • Beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Snorkeling nearby

Working away

  • Meeting rooms
  • Conference center (4951 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Marina
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 31
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Tile flooring in room

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (surcharge)
  • Access via exterior corridors
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only
  • Restaurant dining guide

Special features

Spa

The onsite spa has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Tamarona - This restaurant serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting).
Los Guayres - This fine-dining restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). 1-star Michelin rating. Reservations are required. Open select days.
La Fula - This poolside bar specializes in local and international cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
La Sama - This poolside bar serves lunch only. Open daily.
Fataga - Onsite cocktail bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 0.16 per person, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)
  • Safes in guestrooms can be used for EUR 2.60 per day

Children & extra beds

  • Guests must contact this property in advance to reserve high chairs

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the fitness facility without adult supervision
  • Guests under 18 years old are not allowed in the spa

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a smoke detector and outdoor lighting on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property enforces a smart-casual dress code during dinner at all dining venues. Sleeveless clothing, shorts, and beach sandals are not permitted.

Also known as

Cordial Mogán
Cordial Mogan Playa Hotel Puerto De Mogan
Cordial Mogan Playa Puerto De Mogan, Gran Canaria
Cordial Playa
Cordial Playa Hotel
Hotel Cordial
Hotel Cordial Mogán
Hotel Cordial Mogan Playa
Hotel Cordial Mogán Playa
Hotel Mogan Playa
Mogan Playa
Hotel Cordial Mogán Playa Mogan
Cordial Mogan Playa Mogan
Hotel Cordial Mogán Playa Hotel
Cordial Mogán Playa Mogan
Cordial Mogán Playa
Hotel Cordial Mogán Playa Mogan
Hotel Cordial Mogán Playa Hotel Mogan

Frequently asked questions

Does Hotel Cordial Mogán Playa offer free cancellation for a full refund?

Yes, Hotel Cordial Mogán Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Cordial Mogán Playa?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Hotel Cordial Mogán Playa?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Cordial Mogán Playa?

Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Hotel Cordial Mogán Playa?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Hotel Cordial Mogán Playa and nearby?

Have fun with onsite activities like mountain biking and scuba diving, and practice your swing on the tennis courts. Additional recreation onsite includes fitness classes and bowling. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 2 outdoor swimming pools. Hotel Cordial Mogán Playa also has 2 poolside bars, 2 bars, and a sauna, as well as a steam room, an arcade, and a garden.

Are there restaurants at or near Hotel Cordial Mogán Playa?

Yes, there are 3 onsite restaurants, featuring alfresco dining, Fusion cuisine, and garden views.

Does Hotel Cordial Mogán Playa have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Hotel Cordial Mogán Playa like?

Hotel Cordial Mogán Playa is a short 11-minute walk from Mogan Port and 8 minutes' walk from Mogán Beach.

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Hotel Cordial Mogán Playa Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Breakfast
Food
Restaurant
Beach
Bar
Gardens
Lobby

What guests liked

  • Breakfast was consistently described as excellent, with a wonderful selection of good quality food and a variety of options. (13 reviews)
  • The property's pool area is lovely, well-maintained, and spacious with plenty of sun beds. (12 reviews)
  • The property is within a short walk to the beach and offers a beautiful location with stunning surroundings. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Beautiful hotel eith great attention to the details! We had a wonderful stay!
Þórey, 7-night trip

10/10 Exceptional

Centrally located hotel with very attentive staff and nice clean facilities.
Craig, 7-night trip

10/10 Exceptional

Comfortable room, enjoyed our stay, nice staff.
David, 6-night trip

10/10 Exceptional

A really enjoyable stay

We loved almost everything about this hotel - impressive lobby, amazing plants, friendly staff, beautiful Christmas decorations and fabulous breakfasts.
Martin, 3-night trip

10/10 Exceptional

Excellent property with good food

Well designed hotel with attractive grounds. Pool areas spacious with plenty of sun beds. Rooms large and comfortable. Staff all very pleasant and helpful. Don’t usually go half board as previous experiences have been bad, but decided to give it another try here - very impressed - good choices/variety and well cooked. Overall a great stay and would definitely return….
Robert, 7-night trip

10/10 Exceptional

Just spent a fantastic 5 days here in Sept 2024. The hotel really is fantastic. The spa (and treatments) is excellent. The two main pools are really big and the pool exercise and fashion shows were really good. The small shops in the hotel were great too. Food/restaurants were brilliant. I really can't recommend the Hotel Cordial Mogán Playa highly enough!
Watch, 4-night trip

10/10 Exceptional

Comfortable accommodation in a very well run hotel with plenty of excellent facilities. Well trained staff who were always helpful and customers who were generally older generation and well behaved.
Christopher Gerard Stephen Van, 7-night trip

8/10 Very good

Liked the dining choices. Loved the lower Pool area ( immaculately maintained) and thought that the grounds( trees and plants were superb) and extremely pretty.
Elaine, 7-night trip

10/10 Exceptional

Staff are friendly. Variety of food for breakfast and dinner. Swimming pool and pool areas are nice. Bathroom in the room is outdated.
Kin, 6-night trip

8/10 Very good

Happy in Hotel Cordial Mogan Playa.

Overall our stay was very good. The breakfasts were excellent- a wonderful selection of good quality food. We did not have evening meal. Everywhere was very clean and the gardens full of exotic plants. The rooms were spacious, but were dated and ready for redecoration. The bed linen was good, but the towels were well past their best. We were surprised by the fact that we had to pay for a safety deposit box, something not encountered before - another niggle! The pro exceeded the cons and we would return.
Pamela, 7-night trip

10/10 Exceptional

Hotel staff and cleaners were very friendly. Hotel was very clean apart from cat poo smell by the lifts which is not their fault as they look after the stray cats there. Hotel room was so lovely with balcony with green grass and facing the pool, I felt very lucky to have the room although I paid for the cheapest with Expedia Vitality discount. I enjoy sitting on the balcony reading as I like my space, felt perfect. My only dislike, and pet hate are buffets where people are fighting for the food. I went to the buffet helping my 80 year old mother that can not walk well or see well. People were pushing. I hated going to dinner and found myself regretting going half board. The restaurants by the beach are only 10 min walk with fresh fish and drinks and wonderful service. The hotel needs to do something about the buffet, one reason I would not go to that hotel again. But I would consider Cordial self catering apartments.
Sibel, 8-night trip

8/10 Very good

Good hotel.

Stayed over the half term holiday. The main problem with the hotel is that it clearly struggles when it's full and the sun is out. The two swimming pools were saturated with people, sun beds parked very closely together and generally all occupied (or towelled) by 10.30am. Breakfast was a bit of a struggle with queues but settled down after 9.45am. We had minor gripes with the actual sun beds, which are plastic and difficult to adjust - I'd imagine they will upgrade these at some point. Also the mattress overlays were very grubby. Bar service was extremely hit and miss - some days it worked well, other days it would be exceptionally slow. Drinks are reasonably priced - around 4.50 euros for 400ml Tropicale beer.
5-night trip

10/10 Exceptional

This hotel is in a great location and everything about it is as you would hope for a Spanish 4 star. Clean, other guests pleasant, great gardens, polite and helpful staff. The buffet food is excellent. The chefs were always happy to cook steaks/tuna/swordfish/lamb to order on the grill while you watch so it’s cooked to suit your personal preference. The weather was perfect every day and the sea temperature ideal. We didn’t stay by the pool during the day, preferring the local beach or a ferry trip to the next bay. We always swam at about 6 30pm and loved the still very warm evening sun. The room was not state of the art but well maintained and beds comfortable. It’s a great 4 star hotel
Lisa, 7-night trip

10/10 Exceptional

We have just returned from an 8-night stay at this hotel and it was absolutely amazing. We arrived late in the evening, just 15 min before the restaurant was about to close. The lady at the reception (Rachel) was very polite, professional and helpful. She informed us that we could still go and have our dinner in the restaurant which was very much appreciated after a whole day travelling. I asked in advance for a quiet room on a high floor and we were given an amazing room in block 4 on the 4th floor. The room was spacious, nicely decorated, quiet and with a beautiful view of the adults pool. The ladies cleaning the rooms did a fantastic job and they were always polite and with a smile on their faces. The reception area and the hotel grounds including the pool area were impressive and beautifully surrounded by palm trees and other plants. We booked half board and we thoroughly enjoyed the variety of food we had at breakfast and dinner. The hotel is conveniently located within 10 min walk from the beautiful marina and the beach. Overall, this is a luxurious hotel which felt more like a 5-star. All hotel facilities and the customer service were exceptional.
Marcela, 8-night trip

10/10 Exceptional

Flott beliggenhet på rommet. Vennlig og service innstilt personale på hotellet.
Øystein, 10-night trip

10/10 Exceptional

This hotel is a dream. It has everything you can wish for located in a paradise resort. The botanical garden is in itself a marvel surrounding the various swimming pools. There is a gym, bowling alley, diving club, tennis, billiard, hiking on the hill at the back of the hotel with exceptional views. The breakfast buffet is diverse, fresh and even has a gluten free/vegan option with various smoothies. It is close to the beach where you can snorkel among coloured fish in the beautiful Puerto de Mogan. There is entertainment in the evening and various restaurants in the hotel itself. The rooms are very comfortable and spacious with courtyards that have waterfalls, beautiful trees & flowers. The staff are very friendly and professional and you even have free indoor parking. I would definitely recommend this hotel to friends and family as the best hotel on the island.
Beach
Breakfast with a view to a waterfall
One of the swimming pools
Puerto de Mogan
Nadia, 4-night trip

10/10 Exceptional

Très joli établissement, verdoyant, bien placé, petit déjeuner garnis et complet . Belle piscine . Nous avons passé un très agréable sejour en famille .
PASCAL, 6-night trip

10/10 Exceptional

Beautiful hotel, photos don't do it justice. There are over 450 species of plants, there is so much to look at. Every day you find a new beautiful plant that you hadn't seen previously. Rooms are super spacious, cleaning was fabulous. Breakfast had loads of choice. Animation team were great and really looked after the kids and made the adults feel involved too. Personally I wish there was more on for adults, more activities and the evening entertainment ended quite early. I would recommend going during their fiesta del Carmen last week of July and first week of August - you get to experience the local culture. Tourist tended to be more Spanish than English which I hadn't experienced before at other canary island hotels. Bowling is fantastic too, make use of it. A shame the spa isn't included as part of the price
Andrea, 10-night trip

10/10 Exceptional

Loved the hotel, entertainment was amazing. Not enough personnel, but service from ones there was truly amazing.
Enri-K, 5-night trip

8/10 Very good

some of the hotel is a bit dated but staff are so lovely and architecture is beautiful. buffet breakfast is so worth it 10/10. bit of construction going on near the property. bus stop nearby and beach/restaurants in mogan are very close, cutest little town for a chilled getaway with great food!!
Danielle Kyra, 5-night trip

8/10 Very good

Great location - just a short walk to restaurants, beach & harbour. Hotel generally well kept, good size rooms, with balcony (we were in a pool view) It’s large property amongst tropical gardens - you could almost get lost walking around! Plenty of facilities, more than we would need. Breakfast was very good, the choice was vast and fresh. (We did have dinner there so can’t comment) The staff are friendly and helpful. Great stay with friends.
Lobby/reception area
Pool view
Peter David, 5-night trip

10/10 Exceptional

O Hotel é incrível, a localização é excelente, o cafe da manhã é perfeito, o jantar também foi de alta qualidade com grandes variedades. O Hotel no geral é muito limpo e organizado. A limpeza diária dos quartos precisa melhorar, estivemos no Hotel por 6 dias e infelizmente a limpeza dos quartos deixava a desejar, chão empoeirado e xícaras de cafe deixadas sujas. Mas no geral o hotel é excelente.
SAULO, 5-night trip

10/10 Exceptional

Beautiful design. Awesome flora and fauna throughout. Superb dining. A special place.
Timothy, 5-night trip

10/10 Exceptional

The bed and pillows were so comfortable! I loved that the hotel provided wash cloths as well as towels. The hotel also provided shampoo and conditioner. My experience in Spain was that shampoo was usually provided, but sometimes conditioner was not. I did not like the highway traffic noise, but I got used to it. I had no problem sleeping once I considered it white noise.
Christopher, 4-night trip

10/10 Exceptional

Excellent hotel in a very pleasant resort
R N F, 7-night trip