For starters, there is no reception or staff at any hours to welcome you on the property. Any issues we had, we had to message them on whatsapp. The most helpful staff was one of the nice cleaning ladies who helped to deep clean our room more and give us a new key when ours stopped working. We checked in after hours and immediately upon arrival, we walk into our room and there are at least 15-20 bugs flying around. My husband spent at least a good hour trying to kill some to make it more manageable for us to be able to go to sleep. There were spider webs up in two corners of the room, we found two dead bugs in our bed, the curtains were half hanging off of the railing, and the toilet seat was completely broken and unattached to the toilet. When we messaged the property with our concerns, they did not offer to switch us rooms. They said that they would take care of it. The staff did end up cleaning up the cobwebs, however, their solution to the other problems were to put up a strip of fly tape dangling from the curtain rod and never fixing the toilet. We additionally had mold in our bathroom and on our ceiling from what appeared to be a leak from a room above us. On our second day of staying here, our room key stopped working out of nowhere, and luckily the cleaning lady was around at the time to help us out with giving us a new room key. If it wasn’t for her and it was after hours, we would not have been able to get back into our room. Would not recommend staying.