This was our third time staying here, we love Galway and find the hotel to be in an ideal location, nice food, very comfortable rooms and the leisure centre is brilliant. A highlight is the outdoor jacuzzi!
One problem we had was that on both nights, the service was very slow and haphazard during our dinner. Servers were forgetting orders, main courses taking ages to come etc. On the second night we didn’t bother having any dessert due to the long waits between courses. We thought it was just a case of bad luck where we were sitting, as on the first night we were seated around the corner in a quiet area of the bar, and understandably we were easy to miss. However, on the second night we were in a more “obvious” spot, and still found it very slow.
It certainly won’t deter us from staying again, but might be something worth thinking about for how the restaurant staff are organised and trained.