The staff at this location were truly exceptional (possibly the best hotel team we’ve ever encountered). Every interaction was warm, genuine, and personal; they greeted us by name and made us feel sincerely welcome. Unfortunately, the room itself told a very different story.
Room 100 had an overpowering stench that’s hard to describe...a heavy, chemical-like odor that seemed intended to mask something unpleasant but instead made the air nearly unbreathable. Three days later, I can still smell it. The odor permeated everything: our clothes, my skin, even my CPAP machine. I had to replace my filters (over $100), and the scent still lingers faintly inside the device.
The bathroom showed clear signs of neglect. The shower grout was crumbling, and visible mold had taken hold both in the corners and around the shower. The floor tiles inside the bathroom were beginning to lift as well. While there was a faint smell in the hallway, the intensity in our room was something else entirely.
We didn’t report the issue that night because we assumed all rooms might be the same, but in hindsight, I wish we had. The staff truly deserve praise, they were outstanding, but management needs to address the serious maintenance and odor problems in Room 100 immediately. I cannot recommend staying in that particular room until it’s been properly remediated.