While I understand staffing shortages, I do not understand lying, lack of communication, lack of hospitality and shirking responsibility to the next guy. After driving a straigh 12 hours, we tried to early check in only to find out 8 staff called out, 7 of which were housekeepers. 2 managers from other locations came to help out. We stayed around the hotel for an hour and checked back in with the front desk on the status of our room. One of those stand in managers collected my information, looked at my reservation, and told me she had to go check rooms to make sure they were ready. We were going to get lunch, and she told me when we came back, she would make sure our room was ready. She confirmed we had 4 people with us. We came back to a long line and only 1 employee. By the tine we got to the front desk, she had said that they do not have our doubke room, they switched our room to a single king. We had 4 people, i was not going to share a bed. She saw the managers note, but did not share with me what it said. The manager had known this and did not tell me. I was asked if I wanted to buy another room or if I wanted a refund. 4 hours we waited around when we could have found a different accomidation right away. I was dead tired, I had somewhere I had to be at 8pm, and now ny sleep and recover time had been eated up by some uncaring, disrespectful, crappy business. We were left scrounging for a place with 2 beds. I ended up spending an additional $125 for a better place.