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Tukan Hotel Playa del Carmen

3.5 star property
Resort with 2 outdoor pools, near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Tukan Hotel Playa del Carmen

Relax by the pool surrounded by lush tropical vegetation and lounge chairs.
Relax on the balcony with a wicker chair and small table.
Relax in a stylish room with a large bed, decorative centerpiece, and modern design.
Surrounded by lush greenery, this building features a stone archway entrance and a stucco exterior.
Guests can check in at the reception desk, surrounded by comfortable seating and lush greenery.
Located near the vibrant Quinta Avenida, Tukan Hotel Playa del Carmen offers a tranquil oasis with two outdoor pools and a lush garden. Savor breakfast at La Ceiba restaurant, relax on the sunny terrace or unwind at the bar. Helpful multilingual staff ensure a seamless stay.

Reviews

6.8 out of 10
Good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Bar
  • Pet friendly
  • Pool
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
  • Multilingual staff
  • Concierge services
  • Wedding services

Feel at home (6)

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free parking nearby
The current price is $41
$56 total
includes taxes & fees
Aug 17 - Aug 18

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Two Bedroom Suite

Two Bedroom Suite | In-room safe, blackout drapes, free WiFi, bed sheets

Two Bedroom Suite

Highlights

Air conditioning
LCD TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
Cable channels
Daily housekeeping
In-room safe
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout drapes/curtains
Cable channels
Daily housekeeping
In-room safe
Wardrobe or closet
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Tukan Tower

Deluxe Tukan Tower | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Tukan Tower

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout drapes/curtains
Cable channels
Daily housekeeping
In-room safe
Wardrobe or closet
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout drapes/curtains
Cable channels
Daily housekeeping
In-room safe
Wardrobe or closet
  • 20 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Tukan Tower

Family Tukan Tower | In-room safe, blackout drapes, free WiFi, bed sheets

Family Tukan Tower

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout drapes/curtains
Cable channels
Daily housekeeping
In-room safe
Wardrobe or closet
  • 21 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bunk Bed

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Aug 16 - Aug 17
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About the neighborhood

Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Quinta Alegría Shopping Mall - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Bar Loco Playa del Carmen - ‬1 min walk

About this property

Tukan Hotel Playa del Carmen

Tukan Hotel Playa del Carmen offers a fantastic location, putting you just a 5-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at La Ceiba, which serves breakfast, lunch, and dinner. A bar/lounge, a terrace, and a garden are other highlights. Fellow travelers say good things about the helpful staff and overall property condition.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 156 units
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free offsite parking within 328 ft
    • Street parking available

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11 AM
  • Restaurant
  • Bar/lounge

What to do

  • Access to nearby health club
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Jet skiing nearby
  • Snorkeling nearby
  • Skydiving nearby
  • Ziplining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 11 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 2 outdoor pools
  • Traditional architecture

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance
ROOM

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry
STAR_OUTLINE

Special features

Dining

La Ceiba - This buffet restaurant serves breakfast, lunch, and dinner.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night
  • Destination fee: MXN 34 per person, per night. This fee does not apply to children under 11 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 245 to 270 for adults, and MXN 125 to 150 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 500 per stay
  • Pets are allowed for an extra charge of MXN 250 per pet, per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club
HELP_OUTLINE

Frequently asked questions

Is there a pool at Tukan Hotel Playa del Carmen?

Yes, there are 2 outdoor pools.

Are pets allowed at Tukan Hotel Playa del Carmen?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of MXN 250 per pet, per night, and there's also a deposit of MXN 500 per stay. Service animals are exempt from fees.

Is parking offered on site at Tukan Hotel Playa del Carmen?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at Tukan Hotel Playa del Carmen?

Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Tukan Hotel Playa del Carmen?

No, this resort doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.

What is there to do at Tukan Hotel Playa del Carmen and nearby?

Have fun with activities like cycling, jet skiing, and sailing, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include a garden and access to a nearby health club.

Are there restaurants at or near Tukan Hotel Playa del Carmen?

Yes, there's an onsite restaurant, La Ceiba.

What's the area around Tukan Hotel Playa del Carmen like?

Tukan Hotel Playa del Carmen is in Downtown Playa del Carmen, a short 4-minute walk from Playa del Carmen Main Beach and 6 minutes' walk from Mamitas Beach.

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Tukan Hotel Playa del Carmen Reviews

Reviews

6.8

Good

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
Water
Shower
Restaurant
Beach
Lobby
Bathroom
Building

Reviews

8/10 Very good

Very Good stay

in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.
Luis, 2-night trip

10/10 Exceptional

Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots.
Christel, 1-night trip

8/10 Very good

This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out
Joanne, 10-night trip

10/10 Exceptional

The people were kind, the price and location were excellent. I plan to travel a d stay there again .
Gia, 5-night trip

10/10 Exceptional

All is good
Arcenio Lastra De, 4-night trip

8/10 Very good

Great location for dinning and shopping options. Good price.
Liza, 3-night trip

6/10 Good

Good local, food was good.
Satu, 10-night trip

6/10 Good

Needs some updating too outdated it
Martin, 6-night trip

6/10 Good

From the out side the property looks nice and it is in a great central location where you can walk to shops, restaurants, and excursion meeting points. Lots of mosquitos inside the rooms. We had to change rooms due to a water leak then in the new room the shower did not drain properly, the toilet would not fill up after flushing, and one of the AC units made loud clicking noises. We chose this hotel because of location and price. We booked several tours around the area and did not spend a lot of time at the hotel. The staff was helpful and attentive.
miguel, 4-night trip

10/10 Exceptional

Everything is closer all the stores clubs and restaurants
Carolina, 5-night trip

10/10 Exceptional

Close to mall bars,beach,safe clean excellent service, all at walking distance. HIGHLY recommended, and good price.
Miguel, 4-night trip

10/10 Exceptional

I like being right by 5th avenue
Joanne Florence, 11-night trip

8/10 Very good

Economic

O e4 night stay was good, just a little bit louder at night since us closer to a clubs
Edgar, 2-night trip

8/10 Very good

When open the water in the sink smells like drainage.
Nerina, 4-night trip

6/10 Good

Close to the 5ta Avenue
Martin, 4-night trip

6/10 Good

I didn't like that no microwave or fridge
Leiby, 2-night trip

8/10 Very good

This is a cute property and great for a short stay if you want to be on 5th Street but NOT near the LOUD clubs, etc. The staff was very nice and it was in a good area. The room was clean but the bathroom had a horrible smell. Probably a sewer issue, but its an inexpensive hotel in Playa so we dealt with it. I would definitely go back if I needed a place to stay for a few nights for not a lot of money.
Heidi, 1-night trip

4/10 Fair

The staff service was good, they offered us the all included on the restaurant next to the hotel and it was not worth it, room was ok until there was a bug on a pillow and I saw two cockroaches, and we expected to be on the main building but they send us to one behind. Good thing we booked for just 3 nights.
Mireya, 3-night trip

4/10 Fair

It’s very old and needs a complete upgrade
Honor, 1-night trip

8/10 Very good

Rene was an excellent asset. I'd say he was very good at running the hotel. The cleaning women were too, except they were a bit chatty when they convened. The young women in the registration/lobby were not very helpful and it appeared to pain them that they were interrupted...although they weren't working. Also, can I suggest that you 1) power wash the pool area later in the day, not at 7:00 a.m. and 2) provide a small refrigerator and coffee pot in every rooms.
Rebecca, 4-night trip

4/10 Fair

No working hot tubs
Daisy, 4-night trip

4/10 Fair

No fridge or microwave. Not assigned parking. Had to parking on the street. Poloce officer giving tickets when arriving just because parkingbin front is illegal.
WILBERTH, 5-night trip

4/10 Fair

Stayed at Tukan before covid and was treated well. Totally diferent this time around. Unresponsive and grummpy recepton. Wasted hours just to ty and get the TV to work. Toilet was junk and hotel ignored request to fix. Many noisy guests carrying on to all hours with no reponse from the hotel.
Roydon, 9-night trip

2/10 Poor

A all the employees but the hotel needs maintenance, the pool was closed the whole time we where there they send you to a hotel across the street if you want to get in a pool the bathroom has little roaches and the water in the shower and sink is salt water so bring extra conditioner also if you paying all inclusive or just breakfast they'll send you across the street to The Ceiba restauran no ac and the food is not that good (really bad actually)at the end you get what you paid for if you planning to stay here I hope you read more comments no just this one then is up to you, they respond to all negative reviews with a generic comment
jose, 8-night trip

2/10 Poor

The hotel grounds were very pretty with the greenery around the pool, very beautiful. The hotel was also well located next to 5th ave...however, the rooms were small & oddly shaped. The room smelled like sewer. The mattresses were as hard as a rock with lumpy & hard pillows. The bath towel were large (bath blanket) which was nice, but they were OLD. They were the towels in the perfect state to rip up and use for cleaning the car. The air conditioning barely worked, it took 8 hours for the room to cool down enough to be bearable enough to sleep. As if that wasnt bad enough, the shower was dirty, small and the water barely dripped out of the shower spout. No need to even turn on the cold water, just turning on the hot water, after 15 mins, was luke warm, warm enough to go under ... unless youre brave & shower with cold water. The entire bathroom, especially the shower head needs a DEEP cleaning.
Nikki, 3-night trip