I stayed at the Royal Canadian Lodge from October 20–23 and had an awful experience. When we checked in, there was no notice that the hotel was under construction. Nothing was mentioned on Hotels.com when we booked. We were told later that work would start at 9 a.m., but it actually began at 8 a.m. every morning and was so loud it felt like drilling inside the room. I could not watch TV, make calls, or work. When I brought it up, staff said there was nothing they could do.
The gym was completely broken, with no working machines and barely any space. It should not be advertised as a gym at all.
The worst part was how my business partner’s wife was treated. He had left her name and a key with the front desk, but when she arrived late that night, the staff ignored her while she stood outside in the cold. Making eye contact then opting not to let buzz her into the warmth. Another employee eventually let her in but refused to help when she explained what happened. We had to leave our event early due to the staff refusing to help when we called the lobby to explain as well. Not acceptable.
When we told management the next day, they brushed it off and didn’t even ask for details. Between the noise, broken facilities, and rude staff, this hotel completely failed to deliver what was promised. I will never stay here again and strongly recommend others avoid it.