Quality Inn & Suites Palm Island Indoor Waterpark

Batavia family-friendly hotel with water park

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Where to?

Dates

November 2025

3

December 2025

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Experience the perfect blend of relaxation and excitement at Quality Inn & Suites Palm Island Indoor Waterpark. Take advantage of free continental breakfast, unwind at the bar or in the arcade/game room, and enjoy quality time with family by the children's pool with a waterslide. With multilingual staff and free WiFi, this hotel has everything you need for a fun-filled stay.

Popular amenities

Electric vehicle charging point
Connecting rooms available
Pet friendly
Free breakfast
Laundry facilities
24/7 front desk

Main amenities (12)

Daily housekeeping
Water park
Waterslide
Room service
24-hour business center
Business center
Meeting rooms
24-hour front desk
Arcade/game room
Front-desk safe
ATM/banking services
Vending machine

For families (6)

Children stay free
Free cribs/infant beds
Microwave
Connecting/adjoining rooms available
Private bathroom
Premium TV channels

$78 total

includes taxes & fees

Nov 27 - Nov 28

Room options

Check availability for these dates

Tonight

Nov 3 - Nov 4

Tomorrow

Nov 4 - Nov 5

All rooms

1 bed

2 beds

Showing 6 of 6 rooms

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

TV

Premium bedding

Eco-friendly toiletries

Hair dryer

2 sq m
Sleeps 4
2 Double Beds

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

TV

Premium bedding

Eco-friendly toiletries

Hair dryer

2 sq m
Sleeps 2
1 King Bed

Room, 2 Double Beds, Smoking

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

TV

Premium bedding

Eco-friendly toiletries

Hair dryer

Sleeps 4
2 Double Beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

TV

Premium bedding

Eco-friendly toiletries

Hair dryer

Sleeps 4
2 Double Beds

Room, 2 Double Beds, Accessible, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

TV

Premium bedding

Eco-friendly toiletries

Hair dryer

Sleeps 4
2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

TV

Premium bedding

Eco-friendly toiletries

Hair dryer

Sleeps 2
1 King Bed

Similar properties

In-room safe, desk, iron/ironing board, free WiFi

Pool
Free breakfast
Pet friendly
Free parking

$78 total

includes taxes & fees

Nov 16 - Nov 17

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About the neighborhood

8250 Park Rd, Batavia, NY, 14020

What's nearby

Palm Island Indoor Waterpark - 5 min walk - 0.5 km
Batavia Downs Casino - 18 min walk - 1.5 km
United Memorial Medical Center - 3 min drive - 2.9 km
Rochester Regional Health - 3 min drive - 2.9 km
Horseshoe Lake - 7 min drive - 12.1 km

Getting around

Greater Rochester Intl. Airport (ROC) - 34 min drive
Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

‪Starbucks - ‬20 min walk
‪Burger King - ‬3 min drive
‪Batavia Downs Gaming & Hotel - ‬17 min walk
‪McDonald's - ‬2 min drive
‪Starbucks - ‬10 min walk

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Quality Inn & Suites Palm Island Indoor Waterpark is a great choice for a stay in Batavia. Free perks include WiFi, self parking, and on-the-go breakfast daily between 7:00 AM and 10:00 AM.

At a glance

Hotel size

- 194 rooms
- Arranged over 5 floors

Arriving/Leaving

- Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
- Late check-in subject to availability
- Minimum check-in age: 21
- Check-out time is 11 AM
- Contactless check-out available

Special check-in instructions

- Front desk staff will greet guests on arrival at the property

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 21

Children

- Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

- Pets allowed*
- Service animals welcome

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Free onsite self parking
- Free onsite RV/bus/truck parking
- Electric vehicle charging point on site

Other information

- Designated smoking areas

Property amenities

Food and drink

Free on-the-go breakfast each morning 7:00 AM–10:00 AM
Room service (limited hours)
Water dispenser

Traveling with children

Children stay free (see details)
Water park access (surcharge)

What to do

Golfing nearby

Working away

24-hour business center
Meeting rooms
Conference space (7319 square feet)

Services

24-hour front desk
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop

Facilities

1 building/tower
ATM/banking
Safe-deposit box at front desk
Water park access (surcharge)
Arcade/game room
Waterslide
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
At least 10% of profits reinvested in community & sustainability
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall

Accessibility

Braille/raised signage
Elevator
Assistive listening devices available

Room amenities

Be entertained

Television
Premium satellite channels

Home comfort

Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board

Sleep well

Premium bedding
Free crib/infant bed
Rollaway/extra bed (surcharge)

Freshen up

Private bathroom
Shower/tub combination
Eco-friendly toiletries
Hair dryer
Towels

Stay connected

Desk
Free newspapers
Free WiFi
Free local calls

Food and drink

Refrigerator
Microwave

More

Daily housekeeping
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only

Fees & policies

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:

Children's pool
Indoor pool

Children & extra beds

Rollaway beds are available for USD 20.0 per night

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of USD 20 per accommodation, per night

Pool, spa, & gym (if applicable)

Facility access costs USD 15 per person, per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Clarion Hotel Palm Island

Quality Inn Palm Island Indoor Waterpark

Clarion Hotel Palm Island Indoor Waterpark Batavia

Clarion Hotel Waterpark

Clarion Palm Island Indoor Waterpark

Clarion Palm Island Indoor Waterpark Batavia

Palm Island Indoor Waterpark

Palm Island Waterpark

Quality Palm Island Indoor Waterpark

Quality Inn & Suites Palm Island Indoor Waterpark Hotel

Quality Inn & Suites Palm Island Indoor Waterpark Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

Does Quality Inn & Suites Palm Island Indoor Waterpark offer free cancellation for a full refund?

Yes, Quality Inn & Suites Palm Island Indoor Waterpark does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Quality Inn & Suites Palm Island Indoor Waterpark?

Yes, pets are welcome. There's a charge of USD 20 per accommodation, per night. Service animals are exempt from fees.

Is parking offered on site at Quality Inn & Suites Palm Island Indoor Waterpark?

Yes, there's free self parking. Free RV/bus/truck parking and electric vehicle charging are available.

What are the check-in and check-out times at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM. Check-out time is 11 AM. Contactless check-out is available.

Is there an onsite casino at Quality Inn & Suites Palm Island Indoor Waterpark?

No, this hotel doesn't have a casino, but Batavia Downs Casino (16-min walk) is nearby.

What is there to do at Quality Inn & Suites Palm Island Indoor Waterpark and nearby?

Quality Inn & Suites Palm Island Indoor Waterpark has a water park and an arcade.

What's the area around Quality Inn & Suites Palm Island Indoor Waterpark like?

Quality Inn & Suites Palm Island Indoor Waterpark is a short 7-minute walk from Palm Island Indoor Waterpark and 16 minutes' walk from Batavia Downs Casino.

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Quality Inn & Suites Palm Island Indoor Waterpark Reviews

4.8

4.8/10

Cleanliness

6.4/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Popular mentions

Room

Bed

Water park

Service staff

Breakfast

Bathroom

Children

Elevator

Food

Restaurant

4/10 Fair

Oct 4, 2025

bad room

stains on the walls, holes in the comforter, asked for 1 king bed, got 2 doubles and was told we could get a refund and leave or we could deal with it and stay.

alexandria, 1-night trip

2/10 Poor

Jun 2, 2025

the indoor waterpark was good for the kids

Rhonda, 1-night trip

2/10 Poor

Aug 3, 2025

I would not recommend this hotel TO ANYONE. This hotel is absolutely disgusting.

Bayleigh, 2-night trip

2/10 Poor

Sep 27, 2025

Wall paper was peeling off the walls ac didn’t work in multiple rooms. If I wasn’t as tired as I was I would have went somewhere else. I was on the 3rd floor and we didn’t want to leave our room cause it felt unsafe

Mike, 1-night trip

10/10 Exceptional

Aug 4, 2025

The elevator broke but otherwise good experience

Tina, 2-night trip

2/10 Poor

Aug 18, 2025

Bed bugs, roaches and dirty couches stained holy sheets

Charles, 2-night trip

4/10 Fair

Jun 22, 2025

Poor hotel, but excellent staff

The hotel was disgusting and broken. However, the staff were amazing and processed our refund right away.

Patrick, 1-night trip

2/10 Poor

Aug 3, 2025

The plug in the room kept exploding and the floor was moldy lol..

Liam, 1-night trip

2/10 Poor

Jul 14, 2025

Restaurant and bar closed, entrance door left open, a/c not working, overall very poor and old furnishings and upkeep

Gary, 3-night trip

2/10 Poor

Jul 13, 2025

Cockroaches, poorly maintained property.

Katrina, 2-night trip

4/10 Fair

Sep 30, 2025

The amenities that were listed were not available, and there was not an explanation as to why or if they were going to become available. I am referring to the arcade room which is the main reason we booked this particular hotel. We found two cockroaches in our room in two different areas. One was above one of the beds on the wall and the other was found in the bathtub. This was absolutely disgusting. Not to mention, the floors had not been vacuumed prior to us staying as there was hair, crumbs and wrappers everywhere. We were concerned of the condition of the room and when we reported it, nothing was done about our displeasure. We were very disturbed and disgusted by this hotel. And unhappy with the service after receiving a complaint.

Elizabeth, 2-night trip

6/10 Good

Jul 26, 2025

Don't expect a fancy hotel with this one. It is somewhat run down. Some door handles were broken, baseboards and carpets messed up, bathroom with rusty ceiling. The rooms are spacious and the staff were great. The breakfast included was a grab-and-go breakfast bar with cereal, granola bars, fruit, and donuts. There is nothing hot for breakfast. Make sure you look at the Palm Island Waterpark hours. It's advertised in the name, but it was only opened for a few hours on the weekend when we came in the summer, so we didn't get to do it.

Amanda, 1-night trip

8/10 Very good

Nov 4, 2024

Location and water park was great Rooms need a refresh

Indira, 2-night trip

2/10 Poor

Jun 22, 2025

There were cockroaches in the bathroom and I was put in a double room instead of a king room like I booked

Robert, 1-night trip

4/10 Fair

Jul 5, 2025

Property is in poor shape with some dilapidated attributes. Room smelled strongly of cleaning agent as though a whole bottle of concentrated detergent had been used.

Craig, 1-night trip

2/10 Poor

Jul 12, 2025

This property has been poorly maintained. The room smelt like they dumped a gallon of cleaning solutions in the room. We had to leave after 30 min because the smell was causing a migraine. There were holes in the sheets. 0/10 do NOT recommend.

Alana, 1-night trip

6/10 Good

May 21, 2025

I requested a ground floor room with two beds (smoking) almost a month prior. When I arrived they first assigned a room on the second floor. It had a king size bed. The next room was on the third floor and only one working elevator.

jeffery, 5-night trip

2/10 Poor

Jun 5, 2025

I didn't like the room I got two rooms and they wasn't not pleasure one room door knob broken and the other room dogs barking to much noise I want my refund we didn't stay in the hotel

Maria, 1-night trip

2/10 Poor

Jun 4, 2025

It was damaged, not clean, and the bolt on the door was loose, unsafe

Jennifer, 2-night trip

2/10 Poor

Apr 29, 2025

This was by far the WORST Hotel I’ve ever stayed at. Filthy Dirty, smells horribly like smoke and the pool closed at 7pm. I honestly have nothing good to say.

Michelina M., 1-night trip

2/10 Poor

Apr 12, 2025

Room booked and charged for was not available. Property was dingy and worn-out.

Arthur, 1-night trip

2/10 Poor

May 16, 2025

beware! do not enter!

FRAUD: picture on line is NOT from this property. so nasty by the time i got to my room i didnt even go inside of room. would never go in water or go barefoot in anything these people run.looked like a lot of long term stay clients who may have been "down on their luck"

entry way to our room strong cigareete smaell

close up of fourth floor foyer outside of elevator

area ouside elevator on fourth floor heavy cigarette smaell like a dive bar before smoking bans

Catherine, 1-night trip

2/10 Poor

Jul 27, 2025

Pictures of this hotel are not accurate! It is extremely old and run down. Lights in the hall don’t work, it smells of cigarette smoke and other unpleasant things, and the elevators felt as if they may break down at any moment. The A/C in our room didn’t work, sheets on one of the beds had an obvious stain, and the overall feel of the space was unclean. Our door lock was broken too so we had to rely on the latch as our only security at night. Staff seemed like they didn’t care much when we complained. We ended up checking out a day early because we were so disgusted. I know this is just a budget hotel, but for $150 a night I expected much better conditions.

Haley, 2-night trip