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Comfort Suites Innsbrook - Short Pump

2.5 star property
Suburban Glen Allen hotel with indoor pool

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Studio Suite, Multiple Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk
Lobby
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Free daily buffet breakfast
In the heart of Short Pump, Comfort Suites Innsbrook - Short Pump offers a warm welcome with a free breakfast buffet and fireplace in the lobby. Unwind at the indoor pool or stay active at the gym, and enjoy convenient amenities like laundry facilities, self parking, and an on-site business center. Guests rave about the helpful staff.

Reviews

6.8 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Free breakfast
  • Connecting rooms available
  • Laundry facilities
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Indoor pool
  • Fitness center
  • 24-hour business center
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Lobby fireplace
  • Communal living room
  • Vending machine
  • Water dispenser

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
The current price is $80
$93 total
includes taxes & fees
Aug 3 - Aug 4

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, pillowtop beds, desk

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk

Studio Suite, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed - double
  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed - double
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Indoor pool

Hilton Garden Inn Richmond Innsbrook

  • Pool
  • Pet friendly
  • Parking available
  • Free WiFi
8.2 out of 10, Very Good, 1,005 reviews
The price is $101
$118 total
includes taxes & fees
Aug 4 - Aug 5
Hilton Garden Inn Richmond Innsbrook
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About the neighborhood

Map
4051 Innslake Dr, Glen Allen, VA, 23060

What's nearby

  • Elk's Lodge - 3 min drive - 3.1 km
  • Short Pump Town Center - 4 min drive - 4.2 km
  • Henrico Doctors' Hospital - 7 min drive - 8.5 km
  • University of Richmond - 11 min drive - 11.5 km
  • Lewis Ginter Botanical Garden - 13 min drive - 14.1 km

Getting around

  • Richmond Intl. Airport (RIC) - 28 min drive
  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Main Street Station - 18 min drive
  • Ashland Station - 21 min drive

Restaurants

  • ‪Golden Corral - ‬17 min walk
  • ‪Noodles & Company - ‬8 min walk
  • ‪Cracker Barrel - ‬3 min drive
  • ‪Silver Diner - ‬4 min walk
  • ‪The Beach House - ‬8 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Comfort Suites Innsbrook - Short Pump puts you within a 15-minute drive of Short Pump Town Center and University of Richmond. For a workout, you can visit the fitness center or go for a morning swim at the indoor pool. Fellow travelers love the helpful staff and breakfast.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 125 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 7 AM
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 5 children (21 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Specific rooms only*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite RV/bus/truck parking (fees apply)
    • Wheelchair-accessible parking and van parking on site

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–9 AM
  • Coffee/tea in a common area
  • Water dispenser

Traveling with children

  • Children stay free (see details)

What to do

  • Access to nearby indoor pool
  • Access to nearby health club
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Segway rentals/tours nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (1640 square feet)

Services

  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1999
  • Fireplace in lobby
  • Television in common areas
  • Communal living room
  • Fitness center
  • An indoor pool
  • Outdoor furniture
  • Victorian architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Front entrance ramp
  • Wheelchairs available on site
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room

Room amenities

Be entertained

  • MP3 docking station
  • 37-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Double sofa bed
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Mini-fridge
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20.00 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10:00 PM
  • Children under 16 years old are not allowed in the swimming pool without adult supervision

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

Does Comfort Suites Innsbrook - Short Pump offer free cancellation for a full refund?

Yes, Comfort Suites Innsbrook - Short Pump does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Comfort Suites Innsbrook - Short Pump?

Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 10:00 PM.

Are pets allowed at Comfort Suites Innsbrook - Short Pump?

Yes, pets are welcome. There's a charge of USD 20.00 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at Comfort Suites Innsbrook - Short Pump?

Yes, there's free self parking. RV/bus/truck parking is available.

What are the check-in and check-out times at Comfort Suites Innsbrook - Short Pump?

Check-in start time: 3 PM; Check-in end time: 7 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Comfort Suites Innsbrook - Short Pump and nearby?

Have fun with nearby activities such as hiking and practice your swing at the nearby golf course. Additional recreation nearby includes segway rentals. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center and access to a nearby health club.

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Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.8

Good

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Bed
Breakfast
Location
Shower
Bathroom
Couch
Toilet
Lobby

Reviews

2/10 Poor

Tub was clean and room was not so clean but the pool was nice
tawanda, 3-night trip

10/10 Exceptional

Great hotel
james, 1-night trip

10/10 Exceptional

It was an easy check in and the room was clean.
Nicole, 1-night trip

4/10 Fair

Bad

It took 4 trips to the front desk to get my keycards correct. Finally gave me a different room, that had hair in the tub
Michael, 1-night trip

4/10 Fair

Old and tattered furniture.
Christopher, 1-night trip

6/10 Good

Room’s weren’t as clean. Friendly staff.
Betty, 2-night trip

2/10 Poor

Terrible would not stay again.

Management wouldn’t do anything about the noise of a basketball team that was in there running through the halls and banging on doors and till 3am then finally offer for us to move rooms instead of asking the guests to just follow the curfew policy and be quiet. Trash everywhere. Pool was nasty. Real disappointment.
Matthew, 2-night trip

10/10 Exceptional

I enjoyed my stay for the price that was paid
Julia, 1-night trip

10/10 Exceptional

Great place to stay

Needed to make a last minute change to my itinerary and the staff was more than accommodating and didn’t charge a cancellation fee for one night that was canceled. Also, there was a problem with the toilet in my original room, but they were quick to move me down the hall. Great customer service!
Erin, 2-night trip

2/10 Poor

Gross

The room was dirty and smelled musty. The couch was missing a cushion. However, it was so gross I wouldn’t sit on it anyway. The phone had no cord. There was no iron. We couldn’t get a blanket. The front desk was rarely manned. Breakfast area was well maintained.
William, 1-night trip

6/10 Good

I expect better

Toilet seat broken, couldn't use the tub, door security latch broken, no smoke detector missing., you had to slam door to get it closed or hard to open, microwave didn't work. Morning breakfast worker rude, in the way, started put stuff away at 9:30
Michael, 1-night trip

2/10 Poor

Horrible Experience

We get there and they don’t have the room we even booked for because of issues with rooms and now we know why. We get to our room and it smells horrible in the hallway and in the room we go to take our shoes off and my sock got soaking wet. We was going to another room but the guy said that the toliet was going to run all night and we left staying somewhere that didn’t smell like mold-floor was-dry and no bugs. Never will I stay in a Comfort Inn again!
Kristin, 1-night trip

2/10 Poor

Hell hotel... runaway!

The hotel was absolutely filthy. Pool out of order. Washer and dryers had been removed. Towels stained and soaking somewhere. Broken toilet seat. No air conditioning.. it blew hot air.The manager said the the whole staff quit 2 weeks ago! And they're still taking reservations! I hope they give me my money back since I checked out 2 hours after checking in. Called Hotels.com. And they helped us get into the Hilton...much better!
Ellen, 3-night trip

4/10 Fair

Hotel looks ok, but the hallways look cluttered, with some sort of furniture being used to hold doors open. Bathroom had sticky floors, and I killed a few cockroaches, with one already dead on the floor when I checked in. Made my stay very uncomfortable and unpleasant.
Isaac, 2-night trip

6/10 Good

The room was ok. Clean. Light on the wall was broken and hanging down. I unplugged it due to exposed wires. Breakfast was not as advertised. No toaster, juice machine was broken, choices were limited.
Tina, 1-night trip

4/10 Fair

Checking in and out was fast and easy. Only negative was breakfast. They were out of everything except oatmeal and some cereal. Requested items to be restocked & the server took forever, breakfast time was almost over by the time she started to restock. Then everyone came back to get food & it was all gone again before the line was down. She never. Brought anything else out. I would recommend eating somewhere else for breakfast. It was quite stressful.
Sandra, 1-night trip

6/10 Good

Front desk person wasn't very friendly, busy on her phone. Did really greet me or even smile
Michael, 1-night trip

10/10 Exceptional

The fridger was over frozen i couldn't put anything in there
Rose, 1-night trip

6/10 Good

Do a little better

The stay was okay. Just didn’t like how my room had ants, mildew on the lamp shades and the toilet didn’t work so we had to use the lobby restroom.
3-night trip

6/10 Good

Room was ok

Lobby is clean. Room was ok, but bathroom needed a refresh. Wallpaper was peeling and tub didn’t drain.
Michelle, 1-night trip

4/10 Fair

A poorly run facility with an old and poorly maintained building, musty smells throughout. I will not return to this location
Martha, 1-night trip

10/10 Exceptional

It was perfect!
Pamela, 1-night trip

4/10 Fair

The bathroom was dirty, I found a used bandaid in the shower drain, mold in the shower covered by wallpaper. Limited breakfast choices.
Emma, 4-night trip

2/10 Poor

Never again

The service want good. Didnt have clean towels. The people beside us was very noisy all night long and the front desk did nothing. The shower head barely sprayed water. Room floors were ditry, found rotten food on the floor .
lisa, 2-night trip

6/10 Good

For what you apt for it’s a deal. Staff was hit and miss as far as friendliness. The room is roomy. Just needs an update. Bed was ok. My back was killing me
Betty, 2-night trip