When first walking in it appears clean. Once in the room, I noticed feces in the side of the bed, a blood stain on the fitted sheet. I killed a cockroach there also. When I talked to lady at front desk, she told me it was not a cockroach. It most certainly was. The front desk clerk could not put me in touch with a manager, no email, no number, nothing. I asked her to take my name and number and have him get in touch with me. She told me she could not do that for a few days, she had something going on that night and then court the following day. I was shocked she could not connect with the manager while working. She made it sound like she could only contact him in the evening because, he was at another hotel working. There was no help for our issues, I cleaned the feces off the bed myself. Never was told there wasn't an elevator, wandered around with two handicapped people looking. Finally had to ask. Had to have room switched from second to first floor. Room was right by pool and smelled musty. Took your breath away when walking in.