We stayed at this hotel previously and it was nice, so we figured we would stay here again. Stick with me here, you might read something interesting. We checked in and the desk lady was nice. We got to the room and it was not the king size bedroom we booked. I double check my booking at it said king room. Went back downstairs to speak with the lady at the desk. I politely asked why we were put in a double queen room and not a king. After a chuckle she said they didn’t have a room for that night and my booking through Expedia must be wrong. I showed her my booking invoice. She then told me that was all she would do and contact Expedia to resolve the issue. I went back up and chatted with the hotels.com online agent. They called on my be half which was kinda cool. Apparently she told them that this was an upgrade from what I paid for. Not the case, a king and double queen booked at the same price when I made the reservation (no cancellation policy too). So she lied to the poor person on the phone and all but laughed in my face. It was pretty clean. One pillow case was kinda orange and there was some sort of stain on the the other beds fitted sheet. You don’t get very good cell service in your room, even with all the cell antennas over broadway. Hotel.com gave me a 25 point credit, that was nice and I appreciate it. So thumbs up for hotels.com and thumbs down for the desk lady. So, first stay brought us back, but this one has run us off. This might be a isolated case but beware.