Shangri-La Surabaya

Luxury hotel in Surabaya with 5 restaurants and spa

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Where to?

Dates

December 2025

12

January 2026

Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas - Shangri-La Surabaya (Surabaya)

BBQ/picnic area - Shangri-La Surabaya (Surabaya)

View from room - Shangri-La Surabaya (Surabaya)

Bar (on property) - Shangri-La Surabaya (Surabaya)

5 restaurants, breakfast served - Shangri-La Surabaya (Surabaya)

In the heart of Surabaya’s business district, Shangri-La Surabaya offers a tranquil retreat with a spa, garden, and outdoor pool. Guests rave about the helpful staff and enjoy activities like yoga classes at the health club or exploring 5 on-site restaurants.

Excellent

Popular amenities

Pool
Bar
Connecting rooms available
Spa
Gym
Laundry facilities

Main amenities (12)

Daily housekeeping
5 restaurants and bar/lounge
Full-service spa
Outdoor pool
Nightclub
Breakfast available
Free children's club
Free area shuttle
3 outdoor tennis courts
Health club
Sauna
Steam room

For families (6)

Children's pool
Children's club (free)
Playground on site
Refrigerator
Connecting/adjoining rooms available
Private bathroom

$69 total

includes taxes & fees

Jan 2 - Jan 3, 2026

Why we love this property

Spa sanctuary

The full-service spa offers aromatherapy, massages, and facials in couples rooms. A sauna, hot tub, and garden create a perfect wellness escape.

Luxury garden escape

This luxury hotel features a captivating garden that creates an oasis of natural beauty. A harmonious blend of elegance and nature awaits.

Delicious dining options

Explore 5 restaurants and a cafe at this hotel. Locally-sourced organic food delights include vegan, vegetarian, and buffet breakfast options.

Room options

Check availability for these dates

Tonight

Dec 12 - Dec 13

Tomorrow

Dec 13 - Dec 14

All rooms

1 bed

2 beds

Showing 20 of 20 rooms

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Deluxe Room

Sleeps 2

Residence Suite

Sleeps 2

Bali Suite

Sleeps 2

Presidential Suite

Sleeps 2

Horizon Club Executive Room

Sleeps 3

Executive Room

Sleeps 2

Deluxe Room - Sweet Escape Staycation

Sleeps 2

Deluxe Room, 1 King Bed

Very good

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Refrigerator

Smart TV

Hypo-allergenic bedding

Blackout drapes/curtains

Eco-friendly toiletries

35 sq m
City view
Sleeps 4
1 King Bed

Executive Room, 1 King Bed

Exceptional

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Refrigerator

Smart TV

Hypo-allergenic bedding

Blackout drapes/curtains

Separate bathtub and shower

49 sq m
City view
Sleeps 4
1 King Bed

Horizon Club Deluxe 1 King

Exceptional

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Refrigerator

Free minibar items

Smart TV

Hypo-allergenic bedding

Blackout drapes/curtains

35 sq m
City view
Sleeps 4
1 King Bed

Deluxe Room, 2 Twin Beds

Exceptional

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Refrigerator

Smart TV

Hypo-allergenic bedding

Blackout drapes/curtains

Eco-friendly toiletries

35 sq m
City view
Sleeps 4
2 Twin Beds

Horizon Club Executive 1 King

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Refrigerator

Free minibar items

Smart TV

Hypo-allergenic bedding

Blackout drapes/curtains

49 sq m
City view
Sleeps 4
1 King Bed

Executive Suite

Highlights

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Refrigerator

Free minibar items

Smart TV

84 sq m
1 bedroom
City view
Sleeps 4
1 King Bed

Horizon Club Deluxe Twin Room

Sleeps 2

Deluxe Twin Room

Sleeps 2

Horizon Club Executive Room Non smoking

Sleeps 2

Horizon Club Deluxe King Room Non smoking

Sleeps 2

Deluxe King Room Non smoking

Sleeps 2

Deluxe Twin Room Non smoking

Sleeps 2

Executive Suite

Sleeps 2

Similar properties

Pool
Airport transfer
Free parking
Internet access

$72 total

includes taxes & fees

Jan 4 - Jan 5, 2026

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About the neighborhood

JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256

What's nearby

Ciputra World Mall - 4 min walk - 0.4 km
Surabaya Town Square - 20 min walk - 1.7 km
Al-Akbar Mosque - 2 min drive - 1.7 km
Surabaya Zoo - 2 min drive - 2.4 km
Lapangan Thor Stadium - 2 min drive - 1.7 km

Getting around

Surabaya (SUB-Juanda) - 36 min drive
Surabaya Pasar Turi Station - 17 min drive
Surabaya Gubeng Station - 20 min drive
Tandes Station - 21 min drive
Free area shuttle

Restaurants

‪Jamoo Restaurant - ‬1 min walk
‪Rumah Makan Ramayana - ‬7 min walk
‪Ah Yat Abalone - ‬10 min walk
‪Baik Su - ‬6 min walk
‪Citilites Sky Club & Bistro - ‬9 min walk

About this property

Shangri-La Surabaya

Placing you within a 10-minute drive of Tunjungan Plaza, Shangri-La Surabaya features a nightclub and a free kids' club. You can visit the spa to be pampered with hot stone massages, body wraps, or aromatherapy, and JAMOO, one of 5 restaurants, serves breakfast, lunch, and dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a health club.

At a glance

Hotel size

- 365 rooms
- Arranged over 17 floors

Arriving/Leaving

- Check-in start time: 2:00 PM; Check-in end time: midnight
- Contactless check-in available
- Express check-in/out available
- Early check-in subject to availability
- Minimum check-in age: 17
- Check-out time is noon
- Contactless check-out available
- Late check-out subject to availability

Special check-in instructions

- The check-in location differs from the property location; go to: [Horizon Lounge for Horizon Guests]
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
- Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 17

Children

- No cribs (infant beds)
- Free children's club

Pets

- No pets or service animals allowed

Internet

- Free WiFi in public areas
- Free WiFi and wired internet access in rooms

Parking

- Free onsite self parking
- Onsite valet parking (USD 5 per day)
- Wheelchair-accessible parking on site

Offsite

- Free area shuttle

Other information

- Designated smoking areas

Property amenities

Food and drink

Buffet breakfast (surcharge) on weekday mornings 6:00 AM–10:00 AM
5 restaurants
Bar/lounge
Poolside bar
Coffee shop
Coffee/tea in a common area
24-hour room service
Snack bar/deli
Water dispenser

Traveling with children

Free children's club
Children's pool
Waterslide
Free local shuttle
Playground
Children's games
Outlet covers
Lifeguard on site

What to do

Tennis lessons
Yoga classes
Golfing nearby

Working away

Business center
14 meeting rooms
Conference center (17255 square feet of space)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
On-site car rental
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free pool cabanas
Pool loungers
Pool umbrellas

Facilities

Built in 1995
ATM/banking
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Health club
An outdoor pool
Full-service spa
Nightclub
Hot tub
3 outdoor tennis courts
Sauna
Massage/treatment rooms
Steam room
Waterslide
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall

Accessibility

Elevator
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairways
Wheelchairs available on site
Wheelchair-width doorways
Well-lit path to entrance

Room amenities

Be entertained

49-inch Smart TV
Premium cable channels

Home comfort

Air conditioning
Electric kettle
Bathrobes and slippers
Iron/ironing board

Sleep well

Hypo-allergenic bedding
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Bed sheets provided

What to enjoy

In-room massage

Freshen up

Private bathroom
Bidet
Eco-friendly toiletries
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper

Stay connected

Desk
Free WiFi and wired internet
Phone

Food and drink

Refrigerator
Free bottled water
Free tea bags/instant coffee

More

Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Restaurant dining guide

Special features

Spa

The onsite spa has 6 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

JAMOO - This restaurant serves breakfast, lunch, and dinner.

Nishimura - This restaurant serves lunch and dinner. Open daily.

Sapore Osteria - This restaurant serves dinner only. Open daily.

Shang Palace - This restaurant serves lunch and dinner. Open daily.

Desperados Bar & Grill - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

Buffet breakfast is offered for an extra charge of approximately USD 24 for adults and USD 12 for children

Children & extra beds

Rollaway beds are available for USD 605000.0 per night

Parking

Valet parking costs USD 5 per day

Pool, spa, & gym (if applicable)

Pool access available from 6:00 AM to 8:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Hotel Shangri-la Surabaya

Shangri-la Hotel Surabaya

Shangri-la Surabaya

Shangri-la Surabaya Hotel

Surabaya Shangri-la

Surabaya Shangri-la Hotel

Shangri La Surabaya

Shangri-La Hotel Surabaya Java

Surabaya Shangri La

Shangri-La Surabaya Hotel

Shangri la Hotel Surabaya

Shangri-La Surabaya Surabaya

Shangri-La Surabaya Hotel Surabaya

Frequently asked questions

Does Shangri-La Surabaya offer free cancellation for a full refund?

Yes, Shangri-La Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Shangri-La Surabaya?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.

Are pets allowed at Shangri-La Surabaya?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Shangri-La Surabaya?

Yes, there's free self parking.

What are the check-in and check-out times at Shangri-La Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Shangri-La Surabaya and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Shangri-La Surabaya also has a nightclub, an outdoor pool, and a sauna, as well as a steam room, a picnic area, and a garden.