Krystal Cancun

Family-friendly resort with full-service spa, connected to the convention center, near Forum Beach

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Where to?

Dates

December 2025

9

January 2026

4 restaurants, breakfast, lunch, dinner served; Mexican cuisine - Krystal Cancun (Cancun)

Outdoor pool, sun loungers - Krystal Cancun (Cancun)

Located on a pristine beach, Krystal Cancun offers a family-friendly haven with 4 restaurants serving Mexican cuisine. Enjoy shopping on site, soak up the sun at the pool or unwind with spa treatments like massages and body wraps.

Good

Popular amenities

Connecting rooms available
Spa
Bar
24/7 front desk

Main amenities (12)

Daily housekeeping
On the beach
4 restaurants and 3 bars/lounges
Full-service spa
Outdoor pool
Breakfast available
Free children's club
Health club
Sauna
Steam room
Beach umbrellas
Beach towels

Feel at home (6)

Babysitting (surcharge)
Children's pool
Children's club (free)
Playground on site
Connecting/adjoining rooms available
Private bathroom

$197 total

includes taxes & fees

Dec 22 - Dec 23

Room options

Check availability for these dates

Tonight

Dec 9 - Dec 10

Tomorrow

Dec 10 - Dec 11

All rooms

1 bed

2 beds

Showing 8 of 8 rooms

Standard Room, 1 King Bed, City View

Good

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

Dining table

LED TV

Blackout drapes/curtains

32 sq m
City view
Sleeps 2
1 King Bed

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

Very good

Highlights

Balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

Dining table

LED TV

34 sq m
Ocean view
Sleeps 3
1 King Bed

Family Studio, 1 King Bed with Sofa bed, Ocean View

Wonderful

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

Refrigerator

Dining table

40 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Romantic Room, 1 King Bed, Balcony, Oceanfront

Very good

Highlights

Balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Dining table

LED TV

Blackout drapes/curtains

34 sq m
Ocean view
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

Good

Highlights

Balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

Dining table

LED TV

32 sq m
Ocean view
Sleeps 2
1 King Bed

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Good

Highlights

Balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Dining table

32 sq m
Ocean view
Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds, City View

Good

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Dining table

LED TV

32 sq m
City view
Sleeps 4
2 Double Beds

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Dining table

34 sq m
Ocean view
Sleeps 4
2 Double Beds

Similar properties

2 outdoor pools, pool umbrellas, sun loungers

Pool
Spa
Free parking
Free WiFi

$723 total

includes taxes & fees

Dec 24 - Dec 25

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About the neighborhood

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

Cancun Convention Center - 3 min walk - 0.3 km
Plaza Caracol Mall - 5 min walk - 0.4 km
Gaviota Azul Beach - 5 min walk - 0.4 km
Forum Beach - 5 min walk - 0.4 km
Caracol Beach - 6 min walk - 0.6 km

Getting around

Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

‪Hooters - ‬3 min walk
‪Vips - ‬2 min walk
‪Lobby Bar - ‬1 min walk
‪Mandala - ‬3 min walk
‪Coral Café - ‬2 min walk

About this property

Krystal Cancun

At Krystal Cancun, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be within a 5-minute walk of Cancun Convention Center. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. El Mortero, one of 4 restaurants, serves Mexican cuisine and is open for dinner. Other highlights include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the pool and helpful staff.

All inclusive

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (some restrictions)

Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

At a glance

Hotel size

- 502 units
- Arranged over 8 floors

Arriving/Leaving

- Check-in start time: 3:00 PM; Check-in end time: anytime
- Contactless check-in available
- Minimum check-in age: 18
- Check-out time is noon
- Contactless check-out available
- Late check-out subject to availability

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools

Required at check-in

- Credit card required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- Babysitting*
- Free children's club

Pets

- No pets or service animals allowed

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Free onsite self parking
- Free onsite valet parking
- Limited self and valet parking on site

Other information

- Smoke-free property

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
4 restaurants
3 bars/lounges
Poolside bar
Swim-up bar
24-hour room service
Snack bar/deli
Water dispenser

Traveling with children

Free children's club
Children's pool
Playground
Childcare in room (surcharge)
Toys
Children's books

What to do

On the beach
Yoga classes
Beach volleyball
Shopping
Golfing nearby
Parasailing nearby
Scuba diving nearby

Working away

5 meeting rooms

Services

24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Beach towels
Beach umbrellas
Pool loungers

Facilities

4 buildings/towers
ATM/banking
Garden
Television in common areas
Health club
An outdoor pool
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Local culture & ecosystem education
At least 80% lighting from LEDs
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
Water dispenser
Reusable cups only
Reusable tableware only
Banquet hall

Accessibility

Elevator
Elevator door width (inches): 36

Room amenities

Be entertained

42-inch LED TV
Cable TV channels

Home comfort

Air conditioning (climate-controlled) and heating
Minibar
Coffee/tea maker
Iron/ironing board
Window screens

Sleep well

Blackout drapes/curtains
Soundproofed rooms

Freshen up

Private bathroom
Rainfall showerhead
Shower only
Eco-friendly toiletries
Towels
Toilet paper

Stay connected

Free WiFi
Phone

Food and drink

Dining table

More

Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
Recycling
Guidebooks/recommendations
Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.

Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:

A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

Buffet breakfast is offered for an extra charge of approximately MXN 390 for adults and MXN 195 for children
Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

In-room babysitting is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property Registration Number 005-007-000112/2025

Also known as

Cancun Krystal

Krystal Cancun

Krystal Hotel

Krystal Hotel Cancun

Krystal Cancun Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Hotel

Nh Hotels Cancun

Krystal Cancun Resort

Krystal Resort

Nh Hotels Cancun

Krystal Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Resort

Krystal Cancun Cancun

Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun offer free cancellation for a full refund?

Yes, Krystal Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Cancun?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Krystal Cancun?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Krystal Cancun?

Yes, there's free self and valet parking. Parking spots may be limited.

What are the check-in and check-out times at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Krystal Cancun?

No, this resort doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are both nearby.

What is there to do at Krystal Cancun and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Krystal Cancun also has 3 bars, an outdoor pool, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Krystal Cancun?

Yes, there are 4 onsite restaurants, featuring Mexican cuisine and poolside dining.

What's the area around Krystal Cancun like?

Krystal Cancun is located on the waterfront in Zona Hotelera, a short 3-minute walk from Cancun Convention Center and 3 minutes' walk from Gaviota Azul Beach. Travelers say the area is walkable and good for shopping.