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Hotel Ercilla de Bilbao, Autograph Collection

4.0 star property
Hotel with restaurant, near San Mames Stadium

Choose dates to view prices

Photo gallery for Hotel Ercilla de Bilbao, Autograph Collection

Breakfast, lunch and brunch served
Premium Room, 2 Twin Beds (Vintage) | Minibar, in-room safe, desk, free WiFi
View from property
Premium Room, 2 Twin Beds (Vintage) | Minibar, in-room safe, desk, free WiFi
Reception
Located in the heart of Bilbao, Hotel Ercilla de Bilbao, Autograph Collection offers an upscale retreat with a charming garden and lively bar. Guests can start their day with breakfast at Bermeo or unwind on the picturesque terrace. With helpful staff and amenities like car rentals on site and bike rentals nearby, this hotel is perfect for exploring San Mames Stadium.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Parking available
  • 24/7 front desk
  • Laundry facilities
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • 24-hour room service
  • Business center
  • Terrace
  • 24-hour front desk
  • Garden
  • Car rentals on site
  • Snack bar/deli

Feel at home (6)

  • Private bathroom
  • Separate bathtub and shower
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is $112
$123 total
includes taxes & fees
Nov 30 - Dec 1

Why we love this property

Culinary delights
The hotel's restaurant and bar offer diverse culinary experiences. Breakfast includes a buffet with vegetarian and vegan options to start the day right.
Room service heaven
Discover delightful convenience with 24-hour room service at every guestroom. Minibars add a touch of luxury to the late-night experience.

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Room, 2 Twin Beds (Vintage)

Room, 2 Twin Beds (Vintage) | Minibar, in-room safe, desk, free WiFi

Room, 2 Twin Beds (Vintage)

Highlights

Air conditioning
Flat-screen TV
Bathrobes
Separate bathtub and shower
Private bathroom
Hair dryer
Minibar
Digital channels
  • 44 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed | Minibar, in-room safe, desk, free WiFi

Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Bathrobes
Separate bathtub and shower
Private bathroom
Hair dryer
Minibar
Digital channels
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Minibar, in-room safe, desk, free WiFi

Room, 1 Double Bed

8.2 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Separate bathtub and shower
Minibar
Digital channels
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Twin Beds (Vintage)

Premium Room, 2 Twin Beds (Vintage) | Minibar, in-room safe, desk, free WiFi

Premium Room, 2 Twin Beds (Vintage)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Bathrobes
Separate bathtub and shower
Private bathroom
Hair dryer
Minibar
Digital channels
  • 44 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed (Vintage)

Premium Room, 1 King Bed (Vintage) | Minibar, in-room safe, desk, free WiFi

Premium Room, 1 King Bed (Vintage)

Highlights

Air conditioning
Flat-screen TV
Bathrobes
Separate bathtub and shower
Private bathroom
Hair dryer
Minibar
Digital channels
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View (Stylish)

Superior Room, 1 King Bed, City View (Stylish) | Minibar, in-room safe, desk, free WiFi

Superior Room, 1 King Bed, City View (Stylish)

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Separate bathtub and shower
Minibar
Digital channels
Daily housekeeping
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 Bedroom, City View (Glamour)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hair dryer
Separate bathtub and shower
Minibar
Digital channels
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds (Stylish)

Room, 2 Twin Beds (Stylish) | Minibar, in-room safe, desk, free WiFi

Room, 2 Twin Beds (Stylish)

8.8 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Separate bathtub and shower
Minibar
Digital channels
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, City View (Stylish)

Superior Room, 2 Twin Beds, City View (Stylish) | Minibar, in-room safe, desk, free WiFi

Superior Room, 2 Twin Beds, City View (Stylish)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Separate bathtub and shower
Minibar
Digital channels
Daily housekeeping
  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

Stylish Twin Room

  • Sleeps 2

Stylish Superior Twin Room

  • Sleeps 2

Vintage Premium Twin Room

  • Sleeps 2

Vintage King Room with Sofa bed

  • Sleeps 3

Stylish Double Room

  • Sleeps 2

Stylish Superior King Room

  • Sleeps 2

Vintage Premium King Room

  • Sleeps 2

Standard Room

  • Sleeps 2

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Exterior

Mercure Bilbao Jardines De Albia

  • Spa
  • Parking available
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 1,016 reviews
The price is $90
$99 total
includes taxes & fees
Dec 1 - Dec 2
Mercure Bilbao Jardines De Albia
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About the neighborhood

Map
Ercilla 37, Bilbao, Vizcaya, 48011

What's nearby

  • Plaza Moyua - 5 min walk - 0.4 km
  • Euskalduna Conference Centre and Concert Hall - 10 min walk - 0.9 km
  • San Mames Stadium - 11 min walk - 1.0 km
  • Guggenheim Museum Bilbao - 11 min walk - 1.0 km
  • Plaza Nueva - 19 min walk - 1.6 km

Getting around

  • Bilbao Airport (BIO) - 18 min drive
  • Vitoria (VIT) - 40 min drive
  • Bilbao Autonomia Station - 11 min walk
  • Bilbao Ametzola Station - 11 min walk
  • Bilbao San Mames Station - 12 min walk
  • Indautxu Station - 1 min walk
  • Moyua Station - 5 min walk
  • Sabino Arana Tram Stop - 9 min walk

Restaurants

  • ‪La Club By Ercilla Hotels - ‬1 min walk
  • ‪El Puertito - ‬1 min walk
  • ‪El Bar Americano - ‬1 min walk
  • ‪El Pintxito - ‬2 min walk
  • ‪Pastelería / Cafetería / Restaurante Hotel Ercilla - ‬1 min walk

About this property

Hotel Ercilla de Bilbao, Autograph Collection

When you stay at Hotel Ercilla de Bilbao, Autograph Collection, you'll be within a 15-minute walk of San Mames Stadium and Guggenheim Museum Bilbao. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Bermeo, which serves breakfast and lunch. Other highlights include a bar/lounge, a snack bar/deli, and a terrace. Fellow travelers love the helpful staff. The property is just a short walk to public transportation: Indautxu Station is steps away and Moyua Station is 5 minutes.

At a glance

DONE

Hotel size

    • 325 rooms
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered onsite valet parking (EUR 25 per day)
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals

Facilities

  • Garden
  • Terrace
  • 24-hour fitness center
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Bermeo - This restaurant serves breakfast, brunch, and lunch.
Bistro Bermeo - Onsite bistro. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 26 for adults and EUR 13 for children

Parking

  • Covered valet parking costs EUR 25 per day

Policies

This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number H.BI.00575

Also known as

Ercilla
Ercilla Bilbao
Ercilla Hotel
Hotel Ercilla
Hotel Ercilla Bilbao
Ercilla Hotel Bilbao
Golden Tulip Bilbao
Hotel Ercilla
Ercilla de Bilbao Autograph Collection by Marriott
Hotel Ercilla de Bilbao, Autograph Collection Hotel
Hotel Ercilla de Bilbao, Autograph Collection Bilbao
Hotel Ercilla de Bilbao, Autograph Collection Hotel Bilbao

Frequently asked questions

Does Hotel Ercilla de Bilbao, Autograph Collection offer free cancellation for a full refund?

Yes, Hotel Ercilla de Bilbao, Autograph Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Ercilla de Bilbao, Autograph Collection?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Ercilla de Bilbao, Autograph Collection?

Yes. Valet parking costs EUR 25 per day.

What are the check-in and check-out times at Hotel Ercilla de Bilbao, Autograph Collection?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Hotel Ercilla de Bilbao, Autograph Collection?

No, this hotel doesn't have a casino, but Gran Casino Bilbao (9-min walk) is nearby.

What is there to do at Hotel Ercilla de Bilbao, Autograph Collection and nearby?

Have fun during the warmer months with activities such as cycling. Enjoy amenities like a 24-hour fitness center and a garden.

Are there restaurants at or near Hotel Ercilla de Bilbao, Autograph Collection?

Yes, there's an onsite restaurant, Bermeo.

What's the area around Hotel Ercilla de Bilbao, Autograph Collection like?

Hotel Ercilla de Bilbao, Autograph Collection is in Bilbao City Centre, a short 1-minute walk from Indautxu Station and 11 minutes' walk from San Mames Stadium.

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Hotel Ercilla de Bilbao, Autograph Collection Reviews

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
Cities
Air conditioning
Drinks
Lobby
View
Attraction
Building

What guests liked

  • Breakfast was of good quality and excellent service was provided. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Excellent location packing available, great breakfasts
Gustavo, 3-night trip

10/10 Exceptional

It was my first time in Bilbao and what a great place to stay. The room was beautiful and the bed so comfortable. Breakfast was amazing. Great selection.
David, 2-night trip

10/10 Exceptional

Fantastic stay

Very pleasant staff. Clean and comfortable room. Definitely will stay again!
Julio, 2-night trip

8/10 Very good

Lovely hotel, nice rooftop bar, perfect location. The hotel seemed to lose water for an hour or so one morning as we were getting ready (and this wasn’t commented on), but likely a one-off issue, and otherwise was great.
Chris, 2-night trip

10/10 Exceptional

It is in a central part of the city not far fron the plazza moyuo. Easy to get to off the bus from the airport. Also a short 15 min walk to the old town.
Layne James, 1-night trip

8/10 Very good

Very friendly personal
Reinhold, 4-night trip

10/10 Exceptional

Great location for many of Bilbao's main attractions. Staff was friendly and helpful.
Linda, 2-night trip

10/10 Exceptional

Great Location

Location is wonderful. Worth it for the rooftop restaurant.
4-night trip

10/10 Exceptional

Excellent place. We always stay there
Jose, 2-night trip

6/10 Good

The Ercilla was probably once very nice though it is now a bit tired. The hallways are dim, decorated with simple, wrinkled framed posters (the same on each floor), there are signs of wear like doors with broken hinges, and well worm bathrooms. Highlights were the rooftop bar, breakfast though be sure to double check if your breakfast is included. We asked and were told that it was and then we were charged for it. Also the gym is light and airy though not set for those who want a serious workout as the dumbbells only go up to 30 pounds/14kg. And the television didn't allow for chrome casting though it said that it did. Overall it was ok, but we will try to find a nicer hotel for our next visit.
MIchelle, 3-night trip

10/10 Exceptional

For an international chain, hotel is pretty chill & blends in its environment. Nice comfort & class without cheesy Big Brand touches.
Felice, 2-night trip

10/10 Exceptional

Super Rooftop Bar, beautiful Sunset
Roland, 3-night trip

10/10 Exceptional

Lovely
Leticia, 4-night trip

10/10 Exceptional

Wonderful hotel in Bilbao

Wonderful hotel centrally located and well priced. Rooftop terrace bar was a treat for both light food and drinks. The doormen, reception, housekeeping, catering staff could not have been more attentive to our needs. A special mention must go to Joanne and her colleagues on Reception who worked so hard to get us wonderful restaurant bookings at short notice. We definitely recommend this hotel.
Johanna, 4-night trip

8/10 Very good

Very central to a lovely vibrant but small city. Shame there was no kettle , for a Marriot hotel, in the room. Very convenient to visit the Guggenheim gallery.
Susan, 1-night trip

10/10 Exceptional

Close to everything. Rooftop terrace with nibbles and drinks (and sweet, classic funk music) gave this bar flavour!
Stephan, 1-night trip

10/10 Exceptional

The environment and ambience of hotel was great. Stairs to go to room was not that good idea. Fire alarm rang about midnight 3 days several times was a disturbance. Other things were quite good including breakfast.
Hari, 8-night trip

8/10 Very good

Well located and comfortable hotel with friendly staff. Spacious rooms, although could do with some additional soundproofing. Hotel was not busy, despite the price for the room which seems to be linked to brand rather than occupancy - may try some of the other options in the area next time. The lobby bar is underutilised / could do with a more inviting set up.
Alison, 2-night trip

8/10 Very good

Concierge was fantastic! She went out of her way to assist with a baggage problem and room. Front desk staff were not friendly.
Lilly, 1-night trip

6/10 Good

Hotel is very good but they have problem with Air Conditioner all over the hotel and room are very hot and they can’t fix for two days

8/10 Very good

I cannot control my room temperature. Sheets and pillows are excellent. I had a really bad view.

4/10 Fair

The hotel front desk staff took 30 minutes to check me in, and I often saw other guests taking longer. The refrigerator was locked twice and could not be opened, and the second time I gave up trying to get it opened. The front desk staff didn't even know the airport bus schedule, which was obviously available online, and told me to check at the stop.
YEOJU, 3-night trip

6/10 Good

You can pretty much walk everywhere in the city. A little upsetting because it was so hot and the air conditioner in the whole building doesn’t work. When we arrived on Sept 5 we were told it would be fixed by September 6 and nothing was done! Rooms are like a heat box! Finally was able to request a fan for the room so at least we can sleep! Waking up sweaty is horrible! They need to fix that issue. I feel I should have been compensated in some way! They didn’t even tell you that it wasn’t working they just have an answer for everything.
Wadid, 2-night trip

4/10 Fair

Meh....

First Impressions The exterior is drab - the photos online are clearly a photoshop job - and the interior feels dark and dreary, missing the mark on atmosphere. Service with a Side of Disappointment Service was abysmal, except for the concierge team and a lady who I think was named Bea (Spanish/Australian lady) on the roof terrace. The reception staff had as much charisma as a potato, and the waiters on the roof were quite rude. Room Comfort On a brighter note, the small rooms were comfortable, with excellent beds and pillows. Each room had a gown, slippers, a coffee machine with takeaway cups, and complimentary water daily, which was great for early risers in a city with few morning coffee options. The shower gel, soap, shampoo etc were a terrible quality - felt watered down. I went out to purchase my own. A Rainy Day Frustration I was disappointed by the lack of umbrellas for guests. When I asked about this, the receptionist laughed and suggested I “complain to corporate,” which felt dismissive. The Roof Terrace The roof terrace was decent but overpriced, and the Wi-Fi didn’t reach there, which was frustrating. Facilities The lifts were tiny and slow, leading to constant waits. The gym was decent. Final Thoughts While the location is good, Bilbao is compact; as long as you’re in the city centre, you’re within a 15-minute walk of everything. Overall, the hotel has potential but desperately needs to improve its service and atmosphere.
D, 5-night trip

6/10 Good

Highs and Lows

Location and room was very good. However, the hotel has a number of flaws that affect overall experience. First of all, AC system doesnt work to the right tenperature. It is a recurrent issue that always happen in this hotel and is specially disturbing in cold days. Having said that the maintenance attention is substandard. After reviewing the AC of our room and determining that was not working, no action was taken. Reception also ignored the issue and only after 2 reminders the sent a warmer to our room. In order to be able to sleep with a non working AC machine, you need to simply switch off power from the main power control. It has happened to us before in this hotel and also what maintenance team also suggest. Nothing that you expect in a high standard place ( TV commanders were not working because of lack of batteries…etc All tech elements clearly neglected). Moreover, in a previous stay you could notice that reception service was atended by Junior staff. They ignored the room calls several times on purpose as they were “busy”. When complaint was made they were just not very educated and it was obvious they were trainees. Overall, the hotel, location, cleanliness and quality of beds … is very good, amazing, but they are other important elements that are substandard for this level of pricing. As a reference, we also attended the new years gala in the same hotel (at 350 euros/head) and our assesment is similar…. Highs and lows.
Juan, 2-night trip